Reporting to the General Manager, the Customer Service Representative is responsible for acting as the primary point of contact for customers. The Customer Service Representative plays an integral part of our company and the individual fulfilling this role will require strong attention to detail, organization, exceptional written and oral communication, follow up and coordination with customers, taking orders, relaying shipping status and checking order status.
Responsibilities include:
· Relationship management through constant proactive customer contact, serve as primary contact for all communication with customers on issues relating to orders, invoicing, delivery and status of on time delivery of orders. Utilize and direct all resources of the company (quality, operations and logistics) to assure a successful partnership.
· Coordinates with the General Manager, Manufacturing Manager, Production Manager, Scheduler and Shipping Supervisor on customer orders and shipment plans. Checks order status for customers in order to ensure on-time delivery and issues and delays are communicated in a proactive timely manner for resolution.
· Attending daily production meetings.
· Verify cumulative shipments for customers.
· Complete and relay Advanced Shipping Notices (ASN’s) as required.
· Ensure up-to-date, accurate customer records including orders, acknowledgements, contacts, and reporting.
· Enters customer releases and orders into our ERP system to meet customer requirement dates and assure accuracy, consults with operations on delivery dates and sends customer acknowledgements. Contacts customer regarding any discrepancies with the initial orders and communicates potential issues or on time delivery and status.
· Other duties as assigned.
Qualifications, Skills and Knowledge
· College diploma in Supply Chain Management or equivalent experience.
· Previous experience in a customer service-related position would be an asset.
· Strong analytical and problem-solving skills.
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Ability to function well in a high-paced and at times stressful environment.
· Excellent sales and customer service skills.
· Excellent organizational skills and attention to detail.
· Excellent time management skills with a proven ability to meet deadlines.
· Proficient with Microsoft Office
Ritz Plastics provides a competitive compensation package including company paid benefits.
Ritz Plastics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Ritz Plastics values diversity and inclusion in its workforce.
We would like to thank all applicants for their interest in Ritz Plastics Inc. Only those selected to be interviewed will be contacted.
Pay: $45,000.00-$55,000.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Experience:
- Customer service: 2 years (preferred)
Location:
- Peterborough, ON (preferred)
Work Location: In person
