Crisis Administrative Support Officer
Nishnawbe Aski Nation Corporate Services
Thunder Bay, ON


The Crisis Administrative Support Officer will provide coordination of services during a community crisis in NAN Territory and for NAN community members. The worker will be responsible to ensure that direct emergency intervention in the community is effectively coordinated to clients, group activities, crisis intervention and provision of support in urgent circumstances and require the worker to be available for on-call service and support.

DUTIES AND RESPONSIBILITIES: (may include but not limited to)

  • Be available to coordinate mental health services and support upon community request;
  • Be available for on-call services for mental health and crisis support;
  • Monitor and track expenditures for mental health and crisis support;
  • Assist in collecting statistics related to community crisis, mental health response and requested supports;
  • Assist in research and developing template for crisis response plan;
  • Arrange practical and culturally appropriate support to individuals within the context of their immediate families and community members;
  • To provide case management activities and the coordination of programs and services to clients;
  • Provide referrals for children, youth, families and community members as needed;
  • A sound knowledge of how mental health issues contribute to and affect the life of aboriginal people;
  • Experience in working and networking with First Nation people within the local community;
  • The ability to work independently or as a team member with local aboriginal service providers and aboriginal communities;
  • Maintain confidentiality related to clients at all times;
  • Various file management and administrative duties, as required;
  • All other duties as assigned.


The Crisis Administrative Support Officer is under the day to day supervision of the Community Crisis Manager and the Director of Community Wellness with further accountability to the Chief Administrative Officer for overall performance.



  • Degree in social work/health services or equivalent combination of education and related experience.


  • 3-5 years practical experience in the counselling field
  • Experience working in First Nation Communities
  • Experience working with First Nation Leadership
  • A working knowledge of federal and provincial government programs
  • Excellent interpersonal and community skills
  • Ability to work under pressure and in stressful situations
  • Demonstrate excellent organizational skills
  • Proficient in excel, word, and relevant computer programs, as well as taking minutes
  • Ability to travel extensively on emergency basis
  • Ability to travel extensively
  • Ability to work on an on call basis
  • Ability to access and drive a vehicle
  • Ability to provide a Police/Vulnerable Persons Record Check
  • Ability to speak a NAN language

Interested individuals must submit a cover letter, resume and three (3) most recent employer references by 4:00pm EST, Friday, January 25, 2019. To download the complete job description, please visit or contact Ian Beardy, Human Resources Coordinator, at (807) 625-4941 or Sabrina Marion, Human Resources Director at (807) 625-4948 for more information.

Job Type: Full-time


  • Ojibwe (Preferred)
  • Oji-Cree (Preferred)
  • Cree (Preferred)