Wellness Case Manager (Montréal or Québec)- Remote
AmerisourceBergen
Montréal, QC
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.

Contract: 15 months
Remote, Work from home
Bilingualism required (English/French)

What you will be doing

POSITION SUMMARY:
Under the direction of the District Manager, the Wellness Case Manager for the Program is responsible for providing medical support when patient or payer requests require medical background. The individual will work directly with the Personal Care Specialist, the Field Case Manager and patients providing proactive and seamless services with respect to the program by assessing the needs of each patient. The WCM is responsible for guidance at the initial point of entry, maintenance calls & adherence support. The WCM utilizes several interactive tools/algorithms that case managers can use to assess and improve the patient's knowledge; identify patient motivation; techniques to minimize or remove assessed barriers and established concepts on motivational interviewing.

This service levels provide a clear differentiating factor between the program and other patient support programs resulting in increased patient program enrolment and improved patient outcomes.

PRIMARY DUTIES AND RESPONSIBILITIES:
Responsible for guidance at initial point of entry, maintenance calls and adherence support
Provide support in on-boarding patients to the Program through phone
Ensure appropriate medical documentation in the de case file, track and obtain information
Provide medical support when patient or payer requests require medical background
Provide support with calls confirming patients have started on treatment
Provide assessments and reassessments when required and requested
Identify areas for risk and foster proactive, continued quality of life improvement, including but not limited to psychological, life wellness type queries
Support Personal Care Specialist with medically related patient issues/questions
Adverse Event reporting
Adhoc duties as assigned

What your background should look like (minimum qualifications)

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Registered nurse (RN) designation
Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience
Patient program experience or previous case management experience an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Call Centre experience an asset
Superior customer service skills
Strong phone etiquette
Strong negotiation skills
Strong business acumen
Strong analytical skills including ability to comprehend and communicate medical information.
Proven teamwork abilities
Ability to make decisions using sound judgment.
Ability to work autonomously
Ability to manage multiple tasks and priorities at once
Ensure consistent patient services resulting in continued access to therapy
Ability to proficiently use computer and good knowledge of Microsoft Office
Ability in dealing with ambiguity
Superior verbal and written communication skills, interpersonal skills and attention to detail
Ability to communicate effectively both orally and in writing and in both French and English (oral and written).
Ability to handle a high volume of inbound and outbound calls

What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

About AmerisourceBergen
AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies.

Primary LocationCanada-Quebec-Quebec

Downtown 1170 Place du frère Andre Suite 300 Montreal H3B 3C6

Other LocationsCanada-Quebec-Montreal, Canada-Quebec-Montréal-Ouest, Canada-Ontario-Montreal Riv, Canada-Quebec-Quebec City, Canada-Quebec-Montréal-Est, Canada-Quebec-Montréal-Nord

Open to candidates in the region of Québec and Montréal

OrganizationSpecialty Group

JobOperations Jobs

ScheduleFull-time