Earthbound Logistics
Customer Service Representative — Freight & Logistics
About Earthbound Logistics
Earthbound Logistics is a freight brokerage and logistics company headquartered in Burlington, Ontario, with offices in Toronto and Austin, Texas. Since 2014, we've built a reputation for handling high-value, time-sensitive, and white-glove freight across industries including automotive, pharmaceutical, banking equipment/ATMs, industrial manufacturing, retail, and energy. We move freight via FTL, LTL, expedite, heavy haul, cross-border, and project cargo, backed by a vetted network of carriers.
The Role
We're looking for a Customer Service Representative with transportation or logistics experience to join our team. You'll be the point of contact for customers and carriers alike — managing shipment tracking, order entries, and day-to-day inquiries, while helping keep freight moving smoothly and customers informed every step of the way.
Key Responsibilities
- Serve as a primary point of contact for customer shipment inquiries via phone and email
- Track and trace shipments in transit, proactively communicating delays or exceptions
- Enter and manage orders accurately in our transportation management system (TMS)
- Coordinate with carriers and dispatch to confirm pickups, deliveries, and appointment times
- Resolve service issues, discrepancies, and customer concerns quickly and professionally
- Prepare and distribute shipment documentation (BOLs, PODs, invoices) as needed
- Build and maintain strong working relationships with customers and carrier partners
- Escalate high-priority or time-sensitive freight issues to the appropriate team member
- Support billing and accessorial questions in coordination with the accounting team
What You Bring
- 3+ years of customer service experience in transportation, freight, or logistics (required)
- Familiarity with TMS platforms, load boards, or carrier tracking tools is a strong asset
- Excellent verbal and written communication skills
- Strong multitasking and organizational skills in a fast-paced environment
- Comfortable handling high-pressure situations, such as service failures or expedite requests
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- High school diploma or equivalent; post-secondary education in supply chain or logistics is a plus
- A team-first attitude and genuine care for getting the customer's freight there right
Why Earthbound
- Competitive base salary, commensurate with experience
- A growing, family-founded company with real opportunity for advancement
- Hands-on exposure to high-value and specialized freight — not just standard LTL
- A collaborative team environment where your voice is heard
Location
Burlington, Ontario (GTA) — Hybrid
How to Apply
Interested candidates should submit their resume and a brief note on their transportation/logistics customer service experience to [email protected]
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care
- Work from home
Experience:
- Transportation: 3 years (required)
Work Location: Hybrid remote in Burlington, ON L7L 6B5
