IT NETWORK ANALYST, INFORMATION TECHNOLOGY
Ontario Shores Centre for Mental Health Services
Whitby, ON
POSITION SUMMARY

The Network Analyst is responsible to provide technical administration and support for the hospital infrastructure. You will design, install, administer, and optimize network, servers and related infrastructure to achieve high performance of the various business applications supported. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the infrastructure environment. You will also have an active role in security of the systems and network. In addition you will have excellent problem-solving, communication and interpersonal skills along with making recommendations on the appropriate action to be taken to resolve problems.

DUTIES AND RESPONSIBILITY

Install, set-up, maintain, configure and monitor local area network (LAN),Wide area Network (WAN) and server infrastructure;
Evaluate and/or recommend purchase of network and server hardware;
Detect existing problems, gather all relevant information, identify underlying issues or problems and identify trends;
Provide training in the use of network and server environment;

Provides back-up to Desktop Support Analyst when required;

Follow ITIL best practices;

Stay current with technology changes;

Designing computer networks (intranet, Internet, FTP servers, web mail, etc.) to ensure effective and efficient running of the network;

Installing client and server network software for upgrading and maintaining network and telecommunication systems;

Maintaining network operations and software applications, operating systems and regular maintenance;

Managing assigned projects and program components to deliver services in accordance with established objectives;

Responding to inquiries from staff, Analysts, service providers, site personnel and outside vendors and etc. to provide technical assistance and support;

Ability to perform multiple, technical, highly complex tasks with need to regularly upgrade skills to meet dynamic job conditions;

Review and interpret complex technical information and analyze situations to define issues and draw conclusions;

Ability to schedule activities and meetings; gather and collate data;

Flexibility to independently work with others in variety of circumstances;

Ability to set and follow priorities;

Being attentive to detail;

Conveying technical information to non-technical audiences;

Supervising the administration of systems and servers related network to ensure availability of services to authorized users;

Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services;

Knowledge of computer security procedures and protocols;

Inform the Manager when major issues are occurring;

Assists with installing, configuring and setting up of PC’s and Server when directed by Manager.

Responsible to recognize and report patient, staff, and environment safety issues, identify and implement preventative and corrective actions, within the scope of this role.

Qualifications Required and Preferred
QUALIFICATIONS

University Degree, College Certificate or Diploma in computer related courses from an accredited institution;
Microsoft Certification;
CCNA, CCIE, CISSP, or CISA would be an asset.
EXPERIENCE

Previous experience in a senior IT role

Experience troubleshooting advanced network and software issues.

QUALIFICATIONS PREFERRED

Experience in a hospital environment.

Experience in a Meditech environment

KNOWLEDGE

Clear understanding of customer service principles;

Strong knowledge in administrative principles and practices;

Strong knowledge of PC workstations (both desktop and laptop);
Solid understanding of Server Operating Systems (Windows 2012)
Solid understanding of Active Directory and SCCM
Hands on and solid understanding of switches, routers and firewalls;
Solid understanding of LAN & WAN protocols;
Experience implementing Wireless Devices;
Demonstrated project management experience
Knowledge at advance level Microsoft Office Suite of products.

SKILLS

Excellent interpersonal skills and communication including tact and diplomacy when responding to telephones inquiries;

Ability to stay calm in a stressful environment;

Strong organizational, prioritization and time management abilities to ensure that assignments are completed within deadlines and established time frames;

Strong problem solving/troubleshooting and analytical skills to determine effective ways to diagnose and solve the problem;

Strong client relationship management skills;
Strong attention to detail reviewing all materials;
Strong team building skills;
Demonstrated ability to work effectively in a diverse work environment.
DECISION MAKING/JUDGEMENT AND INDEPENDENT ACTION

Have a proven ability to track and meet deadlines and balance competing priorities;
Ability to work independently with minimal direction;
Proven ability to assess inquiries and problems and to exercise good judgment and taking appropriate actions.
CONFIDENTIALITY

Maintains compliance with Personal Health Information Protection Act, the Occupational Health and Safety Act;

Accountable for understanding the Confidentiality and Privacy Code of Conduct for Ontario Shores.

ACCOUNTABILITY

Accountable to maintain attendance to satisfactorily perform the job;

Ability to work independently with minimal direction;

Ability to flex hours occasionally based on work demands.
PHYSICAL DEMANDS

Long periods of sitting;

Repetitive movements with use of computer keyboard;

Must be able to lift 40 lbs.

Closing Date
11/1/2019
Personal information you provide to Ontario Shores Centre for Mental Health Sciences (Ontario Shores) is collected pursuant to the Public Hospitals Act R.S.O 1990, c. P.40. It will be used for the purpose of determining eligibility for employment. At all times it will be treated in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. If you have questions about the collection of your personal information, contact the Leader, Privacy & Access at 700 Gordon St. Whitby, ON L1N 5S9; 905-430-4055 ext. 6712 or refer to the Privacy & Access pages on the Ontario Shores website. Upon request, individual accommodation can be provided to applicants who meet the required qualifications outlined in the job descriptions, and have been invited for an interview. For questions and concerns, please contact Human Resources at 905.430.4055 ext. 6191.
Ontario Shores Centre for Mental Health Sciences is an Equal Opportunity Employer
Ontario Shores is committed to diversity and inclusivity in employment and encourage applications from all qualified individuals of diverse backgrounds. Ontario Shores is also committed to providing accommodations for people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.