What is the opportunity?
The successful candidate will be responsible for the efficient installation, operation and maintenance of computer systems for an enterprise mission critical data center, including efficient and strategic completion of preventative maintenance, work requests and responses to day to day operational activities on a 24hr X 7 day rotation.
Personnel will provide the support necessary to complete electronic hardware installations within Data Centre cabinets, including some cabling requirements, management module configuration and troubleshooting using a Remote Operations Model.
The incumbent will assist in the execution of tasks in highly sensitive environments, as well as provide general supervision of vendors and the operation of building systems, including various computer and network hardware.
The individual will be a primary contact for all client, security and operational engagements between the hours of their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed.
What will you do?
Assist with ongoing issues with day to day operations by responding to Incident engagements, audit requirements and process documentation
Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations
Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues and perform diagnostics
Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required.
Communicate with other technology platform clients to determine client demands and assist with various vendor equipment
Participate in checking and monitoring of control room operations, building systems and assist with preventative maintenance duties
Assist with documentation and policy creation. Coordinate and attend training sessions as required
May be only IT staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority /emergency situations (including extreme weather and/or overtime type assignments)
What do you need to succeed?
High School Diploma or GED equivalent
Experience with Computer Operating Systems, Software and Hardware
Possess and maintain a valid driver’s license and good driving record with periodic checks
Physical requirement to include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs, of equipment (computer systems, tools, ladders) and ability to safely use lifting devices
Able to work on a 24hr X 7 day rotation
Nice to have:
Trade certificate and other technical training would be considered an asset
Information Technology certifications including ITIL, Network+, A+
Experience with HVAC, chillers and electrical and mechanical components
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible worklife balance options
Opportunities to take on progressively greater accountabilities.
Participation with implementations of new and emerging technologies
Partaking in new learning opportunities and upskilling
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