VP Engineering
Sinitic
Remote
Location: Remote (Asia-Pacific timezones preferred):Position: Full-time employee:
SINITIC

We're on a mission to make certain that the conversational AI revolution benefits everyone. Machines are increasingly awesome at understanding English. But what about the 5+ billion people who need to communicate in their native language?

Sinitic automates multilingual customer support with a vertically-integrated product suite and proprietary NLP engine for Chinese, Tagalog, Vietnamese, Japanese, Thai and other languages. Our core tech includes IP for mixed-language understanding and semi-supervised chat history structuring (we really love NLP). We're a fast growing SaaS business with great call center clients from the iGaming and RegTech industries.

HOW WE WORK ️

Build it fast with usage: We deliver functional product to clients and iterate with real-time data. With this approach, we move fast and innovate cutting-edge NLP tech.
Target 1-2 opportunities: We target a max of 1-2 opportunties or problems at a time. With this mindset, we scale our business and product as efficinetly as possible.
Stay hyper-global: We're a team with Taiwanese and Ukrainian devs building Canadian software powered by Vietnamese NLP for Swedish clients based in the Philippines. With this global method, we thrive together.

OUR TECH & ROADMAP ️

The backbone of Sinitic consists of several python (micro) services communicating through a message queue server. Our clients have call centers with 24/7 operations, therefore testing and high-availability are critical to us. We are currently hosted on a multi-region GCP infrastructure and rely heavily on Kubernetes and Google Cloud SQL (Postgres) to achieve high levels of stability and performance.

The heart of Sinitic is driven by our passion to ensure that the conversational AI revolution benefits everyone from all corners of the Earth. To do this, we're building automation products that go after every mundane task in the customer support domain: livechat, ticketing, chatbot training, upselling, scheduling, and more.

DO YOUR BEST WORK, FROM ANYWHERE

As the VP Engineering you will be a foundational member of a growing team, with leadership opportunities from Day One. As a remote-first company, our top priority is to implement new ways of enabling your maximum productivity, happiness, and contributions to the team.

To accomplish this, we receive incredible support from the Creative Destruction Lab, Next Canada, Ontario Centers of Excellence, Startup Chile, and the National Research Council of Canada. We're building a team of ambitious, global-minded, can-do winners who want to absolutley succeed over the next years. Together, we're doing the finest work of our lives.

ABOUT YOU

Experience: Senior-level engineering experience of 7+ years with SaaS startups and remote teams.
Vision: Oversee the company's technical product development & roadmap.
Pro Communicator: Lead technical execution of client implementations with excellent project management and communication with the client-side and other company departments.
Natural Tech Leader: Lead all phases of software development, from planning to testing to deployment.
Reading People: Conduct recruiting for the Tech department.
Growing Teams: Conduct training, performance reviews and professional development for team members.
Knack for Sales: Contribute to technical sales for key client projects (requires global travel).
Super Support: Oversee and participate in the on-call rotation with minimum Initial Response Time of 1 hour.
Effective Writer: Edit and ensure clear product documentation.
Cool Cookie: This is a startup. We plan ahead but must be nimble and fast to adapt. If we asked your friends, they would say you're the calmest person they know in tough situations.

NICE TO HAVES (BUT NOT DEALBREAKERS)
  • Experience managing budgets of 1M+ for R&D departments
  • Strong Python 3 skills, including in areas of multi-threading, asyncio and performance optimization
  • Strong relational database skills; writing complex SQL queries, optimizing database performance, executing zero-downtime database operations and migrations
  • Adept at finding the right tool for each task, avoiding the NIH syndrome
  • Continuous Integration and Test Automation (we use Gitlab Pipelines with docker-compose and pytest)
  • Experience working with cloud infrastructure, especially GCP and Kubernetes
  • Experience with distributed architectures; service mesh, distributed tracing, load balancing
  • Knowledge of security basics, and how to mitigate OWASP Top 10 security risks
  • Fluent in 2+ languages (Chinese and English preferred)
COMPENSATION & BENEFITS
  • Unlimited vacation (you must take at least 20 days)
  • $2K equipment setup (your choice... we welcome you to come to the bright side and use a Mac)
  • Paid parental & pet grievance leave
  • Full medical, dental, and vision insurance*
  • Exclusive to Canada and Taiwan only at this time. We'll do our best to support international team members.
Sinitic is committed to equality of opportunity for all team members. All qualified candidates are encourage to apply irrespective of age, disability, gender, sexual orientation, citizenship or migrant status, pregnancy or maternity, race or religion. We value diversity in our lives and business.