Role and Responsibilities:
1. Order Management & Processing (50%)
- Accurate Data Entry: Receive, verify, and accurately enter customer sales orders into the ERP system.
- Order Lifecycle Tracking: Monitor the status of open orders from entry through to shipment, proactively identifying and resolving any bottlenecks or delays.
- Inventory Verification: Coordinate with inventory and warehouse teams to verify stock availability, lead times, and shipping schedules before confirming orders.
2. Customer Service & Account Support (35%)
- Inbound Support: Respond promptly to customer inquiries via phone, email, or chat regarding pricing, order status, tracking information, and returns.
- Account Maintenance: Keep customer profiles, contact information, and special shipping instructions meticulously up to date in the company database.
- Issue Resolution: Gracefully handle customer complaints, transit issues, mis-shipments, or billing discrepancies, coordinating with internal teams to find swift solutions.
- Return Logistics: Process Return Merchandise Authorizations (RMAs), credits, and replacements according to company policy.
3. Internal Sales & Operations Collaboration (15%)
- Sales Team Assistance: Support outside sales representatives by preparing client presentations, pull sales history reports, and alerting them to account milestones or red flags.
- Process Improvement: Identify gaps or inefficiencies in the ordering workflow and suggest practical ways to speed up processing time.
- Location (onsite/remote/hybrid) - Onsite in person.
- Any key technical or experience requirements - Background in IT, experience in using Microsoft 365/Office Suites, ERP/Inventory apps
Pay: $42,000.00-$48,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Burlington, ON L7N 3N4: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
