Team Assistant
South East LHIN
Belleville, ON
Company Bio
The South East Local Health Integration Network (LHIN) is responsible for planning, managing and funding health care at the local level, as well as the delivery and coordination of home and community care. One of 14 LHINs established by the Government of Ontario, the South East LHIN is driven to design and deliver quality, patient-centred health care to achieve the vision of “Better System, Better Care” and meet the needs of residents who call this region home.

Committed to ensuring health care services maximize available resources, are aligned with regional and provincial priorities, and meet local needs and priorities, the LHIN continues to work with the Ministry of Health and Long-Term Care, in partnership with patients, families, health service providers and health care innovators to transform the health care system in Ontario – today and into the future.

The South East region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smith Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the South East LHIN can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary
The Team Assistant performs a variety of administrative duties to support a team of Care Coordinators with the facilitation of patient services; handles the ordering process for in-home services, medical equipment, and medical supplies; is responsible for efficiently directing/distributing internal and external mail and calls.
Minimum Qualifications & Position Requirements
  • Provides support to Care Coordinators - photocopies, faxes, files, answers telephone calls, processes correspondence, etc.;
  • Communicates information to/from Care Coordinators, patients/families, service providers;
  • Maintains patient information in applicable data bases;
  • Documents both written and electronically, in accordance with college and other standards to support the team;
  • Prepares reports as required;
  • Performs duties related to medical records management for both active and inactive patient files including receiving and filing service provider reports; ensuring discharged chart is complete before it is archived;
  • Prepares records for release of information, as required;
  • Assists Care Coordinators with scheduling and arranging in-home client assessments, and conferences;
  • Orders authorized services, medical equipment, and medical supplies;
  • Engages in problem solving activities related to service ordering and billing as indicated/required;
  • Obtains appropriate authorization for requests that are not included in guidelines;
  • Performs reception duties, e.g. answers calls, directs visitors, processes mail and courier items, as required;
  • Trains for and covers various areas of team assistant responsibility;
  • Participates in maintaining office and equipment supplies, as required;
  • Participates in orientation of new staff;
  • Attends and participates in meetings as required;
  • Performs other duties as required
Competencies
  • Excellent demonstrated written and oral proficiency is essential;
  • Reliability regarding confidentiality of medical and other restricted information;
  • Proficiency in oral and written communications and an aptitude for handling all types of inquiries in a diplomatic manner;
  • Excellent organizational skills;
  • Excellent keyboarding skills;
  • Ability to meet deadlines, set priorities, and multi-task;
  • Ability to work effectively independently, and as a member of a team
Preferred Qualifications
  • 2 year community college diploma in medical office/business administration preferred;
  • Minimum 2 years related experience, preferably in a healthcare environment;
  • Knowledge of medical terminology;
  • Excellent computer skills - Windows, Microsoft Office including Word, Excel, Outlook;
  • Ability to communicate effectively orally and in writing in both official languages (English and French) is considered as asset
Closing Statement
The South East LHIN invites applications from all qualified individuals. We thank all applicants for their interest; however only those selected for an interview will be contacted. The South East LHIN provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources. Accommodation will be provided in accordance with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act . The South East LHIN is an equal opportunity employer.