Who we are: Helios Laboratories is a state of the art sterile and non-sterile compounding facility located in Markham, ON. We prepare compounded medications for patients, pharmacies, prescribers, and clinics.
Job Description:
- Delivers exceptional care and value to each of our clients
- Flexible and agile to respond to competing priorities
- Works to be a high functioning and contributing team member ready to step in where needed
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Be able to process orders, forms, applications, or requests.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Experience in reading prescriptions and data entry of prescriptions in Kroll is an asset
- Experience in communicating with other health care professionals
- Willingness to learn new systems and adapt to a continually changing workplace
- Communicates and coordinates with third party insurance and billing system/ processes
- Answers telephones, emails, text messages and takes messages to provide exceptional customer service
- Maintains a clean and tidy workspace
- Promotes and works to ensure a safe and healthy work environment
- Looks for opportunities to maximize patient care
Qualifications:
- Communication skills like a pleasant demeanor and ability to work with multiple types of personalities
- Attention to detail to be able to provide written communication to customers that are free of spelling or grammatical errors
- Patience to be able to stay calm in an intense environment
- The ability to organize and manage multiple priorities with professionalism and tact
- Ability to handle fast-paced situations, adapt to changes in a professional manner
- Ability to respect and preserve patient/client confidentiality
- Ability to communicate with other healthcare professionals in a professional, businesslike manner
- Proficient written and oral communication
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
- Experience working with Kroll Pharmacy Software is an asset
- Experience working with Windows Operating software and Microsoft Office suite of applications.
Please note: AI will be used in the hiring process.
Thank you for your interest in Helios Laboratories. Please note that only candidates successful in the application process will be contacted.
Job Types: Full-time, Permanent
Pay: $19.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Markham, ON L3R 4G7: reliably commute or plan to relocate before starting work (required)
Experience:
- Kroll Pharmacy Software: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
