About Us
Ideal Siding is one of the fastest-growing siding renovation brands in North America. As we continue to expand across Canada and the United States, technology plays a critical role in supporting our employees, franchisees, and day-to-day operations.
About The Role
We're looking for a proactive, organized, and service-oriented Systems Onboarding & Tech Support Coordinator to join our team. This role is ideal for someone who enjoys helping people, solving problems, and ensuring technology works seamlessly behind the scenes.
You'll be responsible for employee and franchisee onboarding, user account administration, WordPress website management, technical support, and helping improve the systems and processes that keep our business running efficiently.
This is a business operations and technology support role where you'll work with people just as much as you work with technology.
Why Join Us?
- Hybrid work environment (minimum 2 days per week in the office).
- Extended health benefits, including dental and vision care.
- Realistic opportunities for professional growth and career development.
- Work with modern cloud-based business systems and technologies.
Be part of one of North America's fastest-growing home renovation brands.
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Key Responsibilities
Onboarding & User Administration
- Set up laptops, equipment, user accounts, software access, and permissions for employees, franchisees, and franchisee hires.
- Administer Google Workspace, CRM, LMS, shared drives, email groups, calendars, and other business applications.
- Support onboarding and offboarding processes to ensure access, equipment, and accounts are prepared, updated, or removed on time.
- Maintain accurate access records, setup guides, checklists, and system documentation.
Technical Support
- Provide first-level technical support to employees and franchisees across hardware, software, login, connectivity, and application issues.
- Assist users with Google Workspace, CRM, business systems, and general technology questions.
- Help franchisees with basic CRM customizations and system-related support requests.
- Escalate complex issues to senior IT staff, vendors, developers, or software providers when needed.
WordPress & Website Support
- Administer company WordPress websites, including user access, plugins, basic updates, and routine maintenance.
- Coordinate website updates, enhancements, troubleshooting, and maintenance requests with third-party web vendors.
- Assist with basic website hosting, DNS, SSL, Cloudflare, and related configuration needs.
- Help keep company websites secure, functional, accurate, and up to date.
Equipment, Systems & Vendor Coordination
- Maintain inventory of company hardware, accessories, software licenses, and system access.
- Coordinate equipment purchases, repairs, replacements, warranty claims, and deployments.
- Assist with software updates, system configuration, new tool implementation, and workflow improvements.
- Work with external vendors and technology providers to resolve issues and support system reliability.
Qualifications
Required
- 1–2 years of experience in IT support, business systems administration, customer support, or a similar role.
- Minimum 1 year of experience administering or maintaining WordPress websites.
- Experience working with Google Workspace.
- Experience managing user accounts and permissions across cloud-based business applications.
- Basic understanding of Windows and macOS environments.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Highly organized with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable learning new software and business systems.
Shares our core values: result driven, raise the bar, we care, we own it, transparent communication, and do the right thing, not the easy one.
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Nice to Have: Experience with any of the following is considered an asset:
Business Systems
- CRM, LMS, or other SaaS platform administration
- Google Workspace administration
- Software licensing or user provisioning
Website Administration
- Basic HTML and CSS
- DNS management
- Cloudflare
- Website hosting platforms
Automation & Productivity
- Make, Zapier, Airtable, or similar automation platforms
- AI productivity tools
Basic reporting or dashboard tools
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If you enjoy helping people, solving practical technology problems, and keeping business systems organized behind the scenes, we’d love to hear from you. This is a great opportunity for someone who wants to grow their career in IT, systems administration, and business operations while contributing to a fast-growing company with real momentum.
Flexible work from home options available.
