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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Service Scope:
Direct the day-to-day tactical work assignments, intake queues, and documentation priorities for the dedicated Technical Writers supporting the program.
Manage the end-to-end documentation lifecycle including strict version control, formal change logging, and publishing approvals for all Policies, Standards, Deviations, SOPs, and Planning Documents within the "Hierarchy of Governance."
Serve as the final editorial and quality control gatekeeper for all content produced by the Technical Writers, ensuring absolute consistency, structural accuracy, and strict adherence to established style guidelines before final deployment and publishing approval.
Translate complex security and compliance framework requirements (including ISO 27001, SOC 2, NIST CSF, GDPR, and HIPAA) into structured documentation standards, assigning explicit drafting and research tasks to the Technical Writers.
Facilitate the operational workflows of the organizational change control process to ensure internal and external changes impacting physical security are systematically identified, logged, and assessed.
Support the structural maintenance of standardized frameworks, templates, taxonomies, and style guides, directing the Technical Writer to implement updates as needed.
Track and compile high-level documentation program metrics including document currency, review backlogs, compliance rates, and usage patterns to evaluate overall ecosystem health.
Plan and coordinate periodic documentation audits and readiness checks under leadership guidance, leveraging the Technical Writer to compile evidence and track subsequent remediation efforts to close identified gaps.
Prepare comprehensive program health reports and performance metrics dashboards for review by team leadership.
Coordinate and track document review cycles, managing timelines and driving accountability among document owners for pending feedback and approvals.
Serve as the primary operational point of contact between Physical Security stakeholders and Technical Writers on authorized assignments.
Compensation
Estimated Pay Range: $130,000.00 - $155,000.00 USD
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
