Join a great Electronics Manufacturing Service’s (EMS) company in a new state of the art purpose-built facility at Glenlyon Business Park in Burnaby. Dorigo is focused on achieving positive changes in everything we do for our customers. We are a manufacturer of technology products, from surface mount to full box build, for innovative design and manufacturing companies in North America.
Our team is growing, and we are looking to hire a proactive and experienced Customer Account Manager. Reporting to the Customer Experience Manager, your role will be to deliver the highest levels of service and advocate for our customers. This is a high-impact, high-visibility role. Ultimately, your mission will be to increase order visibility, proactively solve problems and utilize positive multichannel communications (voice, email, messaging, automated reporting) to provide a seamless experience for Dorigo customers.
Leave a lasting mark and become part of a great team focused on creating a seamless and transparent customer experience in an innovative and collaborative environment.
Key Responsibilities:
- Own a portfolio of diverse accounts and collaborate across sales, engineering, supply chain and manufacturing departments to ensure customer positivity and organizational success.
- Enter, maintain and manage customer purchase orders within our ERP system.
- Act as focal point and liaison with customers for all scheduling and order delivery details.
- Manage existing customers’ flow of data through the supply chain, engineering and quality departments.
- Track, communicate and collaboratively resolve deviations from the original commitment to customers.
- Maintain master records with our ERP systems.
- Provide and champion continual improvement suggestions.
Desired Knowledge, Skills, Experience, and Abilities:
- 5+ years order management or customer service experience
- Degree in Operations Management, or a technical field
- Energetic self-starter, with an aptitude for customer satisfaction
- Exceptional communication skills
- Detail oriented, organized and a strong multi-tasker
- Ability to establish a strong rapport with customers and build trust
- Able to work in a rapidly changing environment under tight deadlines
- Experience using ERP systems and supporting communication tools
- Experience with a hardware, software manufacturer or logistics
If you have recognized yourself in this description and you are ready for the next adventure in your career, wait no longer and submit your application. Resume must be in "pdf" format. We looking forward to learning more about you.
We thank all applicants for their interest. However, only those selected for an interview will be contacted. At this moment we can consider only local candidates for this role.
Dorigo Systems Ltd. is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression, or training and development, we are committed to improving opportunities for people of all backgrounds.
Job Type: Full-time, Permanent, On-site
