L. Hansen's Forwarding Ltd is a proud Canadian company with over 45 years in the business of Automotive Transportation, Warehousing, and Facility Management. We are currently hiring for a Full-Time Dispatcher / Customer Service Representative (CSR) to join our Calgary, Alberta location.
Hansen's is committed to creating and maitaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to an accessible interview site, ASL interpreter or Assistive Technology) during the recruitment process please let us know. We encourage applications from all qualified candidates including indigenous peoples, women, members of racialized groups, and persons with disabilities. We thank all applicants for their interest, however only candidates selected for an interview shall be contacted.
Excellent benefits package available to Full Time employee’s after completing eligibility period and opportunity for advancement. Join us!
- Annual Salary: $60,000 - $65,000
- Benefits (Health, Dental, Vision)
- Group RRSP
- Wellness Program
- Profit Share Program
- Employee Quarterly 50/50 Charity & Bonus Draws
Job Summary
This role is responsible for managing the daily operations of trucks, trailers, and ensure that accurate transportation data is recorded. In addition, you will handle customer inquiries on a day-to-day basis and deliver the exceptional service in a timely manner. This position is also accountable for upholding the company’s values, rules, and standards to maintain a high level of customer satisfaction.
Competencies
- Accountability
- Communication
- Result Orientation
- Risk Management (Health & Safety)
- Service Orientation
- Teamwork
Job Duties
- Respond to customer calls, emails and quotes generated through our website.
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Process customer orders received through our portal, email, fax and telephone.
- Pre-call orders, update the order and documenting entry of notes.
- Office filing
- Provide inspection reports to our claims department when requested.
- Daily dispatch of trucks.
- Daily review of loads.
- Communication with fellow staff members, drivers, customers, Fleet Dept, and other offices.
- Open and frequent communication link with customer service group.
- Monitoring on time services.
- Providing reports to OEMs.
- Assist drivers with company handheld and printer issues in collaboration with our information technology department.
Education & Experience
- Completion of high school certificate.
- 2 – 3 years of experience in customer service.
- 3 – 5 experience in prior dispatch position dealing with vehicle transportation would be a strong asset.
- Knowledge of Canadian geography.
- Hands on experience in operations / dispatch duties.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.
- Knowledge of Microsoft Office programs.
- High attention to details and well organized.
- Good communication skills.
- Pleasant attitude.
- Fluent in English.
- Previous experience in automotive industry would be an asset but not mandatory.
Physical Demand
- Ability to walk up to 100 – 200 meters on compounds
- Full ability to Stand.
- Ability to sit for more than 1 hour.
- Full Ability to lift up to 50 lbs
- Ability to climb stairs more than 10 steps.
- Ability to climb ladder more than 6 steps.
- Ability to Drive a car.
- Ability to view computer screen for long periods of time.
Work Environment
- Work Hours: 8 hours per day, Monday to Friday 8.00 am – 4.30 pm, 30 min Lunch.
- Occasional Overtime as required.
- Indoors Office.
- Outdoor Compound with vehicles.
- Exposure to weather conditions.
- Will be required to attend quarterly (or as needed) Driver meetings for part day on weekend (Post Covid).
