Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
101 St Albert Rd, St Albert, Alberta, T8N 6L5
Inspired by food? Committed to excellent service? So are we.
At Loblaw, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication, collaboration and teamwork is the key to having a successful workplace.
We're looking for talented colleagues who are excited about providing an exceptional shopping experience for customers and delighting them every step of the way!
Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Why is this role important?
Key Accountabilities/What you’ll do:
Promote/support superior customer service to provide an exceptional customer shopping experience
Manage staff to improve productivity, engagement and retention by creating an engaging culture and providing coaching, guidance and direction in a respectful and open manner
Accountabilities for all financial aspects in the store around budgets and achieving sales and P&L targets
Build sustainable, long-term relationships with the community
Guide stores in the execution of merchandising and operational standards, and in dealing with specific issues such as ensuring sufficient inventory, driving effective operation process, product knowledge, troubleshooting problems
Contribute to and support implementation programs designed to increase colleague capability across the region and provide coaching to improve performance of underperforming stores
Ensure store adherence to company policies/procedures and consistent execution of format process and strategy.
Work closely with all staff to foster an environment of continuous improvement and best practice sharing with a focus on improving the customer experience thru action planning and follow up on prior feedback/action plans
Participate in post mortems from events, seasonal programs and BU initiatives to ensure key learnings are captured, shared with the broader team and improvements are made for future initiatives
Maintain store communication with all staff to provide updates, progress on current and upcoming programs, events, operation challenges and opportunities
Qualifications/What you’ll need:
Exceptional customer service skills and a talent for building customer loyalty
Strong leadership skills with the ability to lead, coach and motivate colleagues with a commitment to their team and to delivering consistent results everyday
Post secondary education (university or college) or equivalent experience in a retail environment with knowledge on the Provincial Liquor Laws in Alberta with successful completion of ProServe certification
3-5 years experience in managing a retail store
Repetitive physical labour required, must be able to lift up to 35lbs within work safe guidelines
Available to work varying shifts, including weekends and holidays required
Strong financial acumen to deliver outstanding business results; experience managing an operations P&L preferred
Excellent problem solving, communication, organizational, facilitation, presentation, and interpersonal skills
Creative problem solver who is progressive and innovative: keenly seeks out opportunities to improve competitiveness and demonstrates an innovative spirit with a collaborative flair
An effective change agent who possesses the influencing skills needed to help the stores/organization adopt new ways of thinking and operating
Proven commitment to coaching and mentoring direct reports and team with a focus on colleague development
Ability to manage multiple concurrent projects and prioritize, as well as adapt positively to a changing environment and shifting priorities
Demonstrated ability to make sound judgments and having a ‘customer lens’ in all decision making
At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.
Type of Role:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.