BANQUET CAPTAIN
Reports To: Banquet Manager
BE PART OF OTTAWA’S TOP HOSPITALITY TEAM
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.
Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2025, positioning the hotel to continue its storied legacy of hospitality excellence.
Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.
YOU’RE A GREAT FIT IF:
- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Are Caring
- Are a Storyteller
- Are Extraordinary
- Are Open Minded
- Demonstrate Wonderful Hospitality. Always!.
YOUR RESPONSIBILITIES MAY INCLUDE:
- Provide personal attention to guests/clients and ensure that each experience is legendary.
- Welcome guests/clients at the beginning of each function, introduce yourself and update any changes or requirements to appropriate departments.
- Review EOs and assign duties to the Porter, Servers, and Bartenders.
- Issue bar beverage inventory at the beginning of the event and take a detailed inventory of products returned at the end of the event.
- Being visible and available on the various meeting space floors at all times to answer and respond to clients’ requests and questions.
- Ensure Red Coat Program standards of service delivery at all times.
- Supervise and coordinate service for client functions.
- Assist/participate in pre-con meetings and other required meetings before the client events.
- Attend departmental meetings.
- Direct and follow up on daily task schedule for all Banquet Hosts.
- Maximize efficiency through the preparation and planning of each Banquet function.
- Assist with room set-ups and appearance, ensuring they are properly set up, clean, and ready for the next function.
- Perform a regular inventory of Banquet equipment.
- Ensure all Banquet areas are properly locked, and lights turned off and secured before leaving the premises.
- The report required repairs of equipment/room to the maintenance department.
- Promote teamwork by assisting others and always being willing to lend a hand.
- Assist with departmental training of Hosts and new hires.
- Promote a safe work environment and reinforce all Health & Safety policies and procedures.
- Be in full uniform, meet all grooming standards, and be on the floor no later than the scheduled time.
- Adhere to all division and local standard policies and procedures.
- Perform all guest contact activities in a cordial, efficient, and professional manner at all times maintaining a commitment to guest satisfaction.
- Maintain a cooperative, team-like attitude in working with supervisors and fellow Hosts (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction and profit margins.
- Maintain a positive attitude toward the hotel and the job being performed.
- Other reasonable duties as required.
JOB SPECIFICATIONS:
Education/Experience
- College degree in Hotel Restaurant Management with a minimum of 1-year experience as a Banquet Captain or in a similar capacity preferred.
- Minimum of 1-year supervisory experience in Banquets or similar environments.
- Previous serving experience in Banquets or similar capacities is a definite asset.
- Bilingualism (English & French) is a definite asset.
- Excellent computer skills; knowledge of CI/TY and Micros is a definite asset.
Complexity/Other
- Excellent interpersonal and communication skills.
- Energetic, motivated, team player with strong leadership skills.
- Able to work in a fast-paced environment, multi-task, and meet tight deadlines.
- Excellent organizational skills and attention to detail.
- Must be available to work various shifts (mornings, days, evenings, weekends, holidays).
THE COMPANY:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision-making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
What we offer
- Positive respectful culture
- Marriott Worldwide Travel perks and benefits
- Duty Meal & Food and Beverage Discounts
- Rewards and Recognition
- Growth Opportunities
- Chance to work with some amazing people!
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.
Job Types: Part-time, Permanent
Pay: From $19.95 per hour
Additional pay:
Benefits:
- Discounted or free food
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally eligible to work in Canada?
- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?
Experience:
- Banquet or Banquet Management: 1 year (required)
Language:
- English and French (preferred)
Work Location: In person
