Ensures effective front-line customer service as the first point of contact for the uOttawa Card Service. Greets clients and provides service by replenishing uOttawa and Discover uOttawa cards, answering general inquiries about the offerings of Food Services and use of the uOttawa card on campus. Assists with the management and distribution of U-Pass (transit) cards to eligible students. Provides assistance to clients in person, by telephone, or by e-mail.
Knowledge of customer service principles normally attained by post-secondary studies or equivalent experience.
Minimum one year of pertinent customer service experience.
Experience in the interpretation and explanation of University rules and regulations.
Experience working in an office/reception setting.
Experience working with a cash register and a POS (point of sale) terminal.
Experience working with Windows Word, Excel, Outlook and the Internet.
Ability to learn new software programs.
Ability to work independently, within a team environment and under pressure with minimum supervision
Excellent aptitude in communication, interpersonal relationships and teamwork
Ability to work with a flexible schedule to meet the needs of the Service and students.
Bilingualism – French and English (spoken and written)
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Contract of approximately 12 months, with possibility of renewal. Eligibility to benefits and union affiliation will be determined upon hiring. All applications will be considered equally. Schedule with an average of 35hrs/week. Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University. Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration. Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).