Volunteer Liaison
YMCA of Greater Saint John
Saint John, NB
The YMCA of Greater Saint John responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, as well as to each other and enhances their quality of life. The YMCA of Greater Saint John offers a diverse set of programs at 15 locations in the city and surrounding municipalities. There are 250 employees and 1,000 volunteers. In 217 the YMCA engaged more than 22,000 people in its health, newcomer, childcare and camp programs.

Newcomer Connections is a key pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world, and from all walks of life.


In so many ways, volunteers are the backbone of the YMCA and all it aims to accomplish in the community. The Volunteer Liaison works alongside existing YMCA staff to recruit, train and maintain the services of community volunteers who want to work with newcomer clients, and to raise awareness and acceptance of cultural diversity in the community. Main task areas include: recruiting and screening volunteers interested in working with the newcomer community; developing and delivering volunteer training materials; maintaining volunteer engagement; evaluating volunteer interests, outcomes and needs; assisting with the implementation of the annual Newcomer Connections Outreach plan.

This position is part of the Newcomer Connections team and reports to the VP, Philanthropy and Communications.


This individual will work with existing YMCA staff to:
Work closely with the YMCA Volunteer Coordinator in the recruitment, training and retention of all volunteers;
Establish, develop and maintain relationships with local individuals, companies and community organizations who are interested in working with newcomer clients;
Promote volunteering opportunities across the Saint John region;
Organize, attend and present at volunteer recruitment events for Newcomer Connections;
Encourage and coordinate staff volunteerism and engagement with the newcomer community;
Manage the volunteer application process for those applying to work with newcomers;
Ensure volunteer screening processes are in place and closely followed;
Complete all reference checks and obtain a Criminal Record and Vulnerable Persons check for each community volunteer;
Create and maintain job descriptions for community volunteers;
Work with fellow YMCA staff to develop and deliver volunteer training;
Liaise with the Resettlement Assistance Program (RAP) team to connect newly-arrived Government-Assisted Refugees with “First Friend” volunteers;
Liaise with the Client Intake Worker to determine other client needs that could be met with volunteer supports;
Ensure follow-up and program evaluations are completed with volunteers on a regular basis;
Develop and monitor measurement tools to evaluate volunteer engagement, outcomes and needs on a regular basis;
Identify and develop new volunteering opportunities for community members based on data and other needs assessments;
Collaborate with YMCA staff to plan and host annual Volunteer Recognition event(s);
Maintain accurate, up-to-date records on volunteers;
Work with other YMCA staff to implement volunteer activities;
Input and maintain timely, accurate client records in iCARE, the CRM database and elsewhere as directed by the VP of Newcomer Connections;
Provide information as required for internal/external reports, proposals, grants, etc.;
Perform other duties as assigned.

Acts as a champion for immigration, cultural competency and volunteerism;
Models appropriate behaviours in line with the YMCA of Greater Saint John’s mission, vision and values; establishes rapport and maintains effective relationship building behaviour with staff, volunteers and members.
Represents the YMCA of Greater Saint John and Newcomer Connections in a professional manner;
Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and beliefs upon staff, volunteers and members;
Self manages personal professional development;
Attends staff meetings as requested.


A Bachelor’s Degree, Community College diploma or similar from an accredited institution;
Must be fluent in English, fluency in French is considered an asset;
Heightened sensitivity to the needs of our immigrant community;
Experience in a cross-cultural environment;
Exceptional oral and written communication skills;
Exceptional organizational and inter-personal skills;
Demonstrated success in building cross-sector relationships;
Experience as a volunteer;
Computer literate (MS Word, PPT, Prezi);
Ability to work flexible hours

Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement
Creativity and Innovation: Develops new ways or adapts existing ideas to help us achieve desired results
Forward Thinking: Thinks beyond the current situation to anticipate changes that may affect the future of the organization
Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short and long-term work goals
Quality Focus: Ensures that YMCA programs and services are superior
Relationship Building and Collaboration: Builds positive interaction both internally and externally to achieve work related goals
Self-Management: Works independently with minimal supervision
Sensitivity: Ability to develop an appreciation for the challenges of our clientele and display needed patience and resourcefulness.
Sense of Community: Demonstrates an awareness and understanding of community and responds to identified needs
Teamwork: Actively builds teams and encourages open relationships for maximum organizational effectiveness

As a full-time YMCA of Greater Saint John staff person, your hours of work and location may be adjusted due to programming needs. There is no guarantee of number of hours worked within a work week.
The YMCA of Greater Saint John has a Joint Health and Safety Committee which meets on a monthly basis to discuss health and safety within the workplace. Questions or concerns about your workplace must be brought forward to committee members.
In this role, you will be required to work in an environment which is often busy with high levels of noise.
As a YMCA of Greater Saint John staff person you are responsible for your own travel to and from work.
You are responsible for the member/client’s safety on a daily basis. You will be required to perform first aid and CPR when and if necessary and you are certified to do so.
You will be responsible to follow and abide by YMCA SAM 2.0 Standards, ensuring a clean and well maintained centre is required by all staff persons.
If you are interested in being a part of a dynamic team and developing your skills while embarking on the adventure of working for an organization dedicated to strengthening the foundations of community, we would love to hear from you!

Please apply by February 22nd.