Vipond Employment Opportunity – Inspections Coordinator
Location: Winnipeg
Job Type: Fulltime
Reports To: Andre Richard
About us- Why join Vipond?
At Vipond, powered by API Group, we provide Fire, Life safety and Security solutions to protect what matters most to you and to our clients across the nation. As a leading provider in this industry, we have serviced the Canadian market proudly since 1945. Joining our team, means being part of a leading provider of Fire, Life safety and Security solutions, with opportunities for development, growth and future advancement.
Our team of approximately 1,100 specialists is comprised of sales representatives, professional engineers, qualified system designers, certified installers and service technicians, who demonstrate personal pride and commitment to ensure our customers are treated with the highest level of ethics, integrity and professionalism, while providing cost-effective solutions for all their fire protection and security needs. For more information about Vipond, please visit us at www.vipond.ca
Role Summary:
Our Winnipeg branch is looking for an Inspections Coordinator to join the team. The Inspections Coordinator is responsible for organizing and managing the schedules of Life Safety (Fire Alarm & Sprinkler) service technicians to ensure timely and efficient service delivery. This role involves coordinating between customers, service technicians, and other departments to maintain optimal operations and customer satisfaction.
This is a branch office-based role and whoever is selected will be working directly out of our Winnipeg office 5 days a week - Monday to Friday. No remote work option.
Key Job Responsibilities:
- Schedule and dispatch service life-safety technicians for various customer service requests.
- Coordinate with customers to confirm service appointments and provide updates.
- Maintain accurate records of service schedules, technician availability, and job details.
- Communicate with service technicians to ensure they have all necessary information and resources.
- Manage completed technician inspection reports
- Monitor the progress of service jobs and adjust schedules as needed to ensure completion of work
- Handle customer inquiries and complaints promptly and professionally.
- Collaborate with other departments to streamline service operations and enhance overall efficiencies
- Review role, tasks, and duties and where possible optimize the duties in partnership with your Manager with a continuous improvement focus
- Other duties as required.
Job Qualifications and Requirements:
- High school diploma
- Excellent communication skills both on the phone and via email.
- Customer service orientated.
- Strong organizational abilities and attention to detail.
- Proficient in using Microsoft Office programs, and other relevant software tools.
- Excellent ability to manage multiple priorities, attention to details and adhere to tight deadlines.
- Customer-focused mindset, problem-solving abilities, and a proactive approach to managing service operations.
- Ability to work independently with minimal supervision and as part of a team.
More about the position:
- Ability to handle multiple priorities in a fast paced environment
- Excellent problem solving and critical thinking skills
- Highly organized and able to work under pressure
- Adaptable to changing environments
- Strong interpersonal skills and effective at building relationships internally and externally- with a demonstrated client service orientation
- Self-motivated with a genuinely positive outlook even when plans change or schedules evolve
What Vipond offers you
- Comprehensive health and dental benefits package
- Defined Contribution Pension plan
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- Safe and secure work environment
- Supporting company culture
- Employee Profit Sharing Plan
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
- Criminal Background Check
- Reference Check
We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
- To Apply: Please apply online via Indeed job posting portal
Work Location: In person
