Ferguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle.Ferguslea Properties is committed to providing our residents and community with a best-in-class experience.
Join our dynamic team as a Maintenance Coordinator and ensure our properties shine while you grow your career in property management!
Our Maintenance Operations Team is looking for an enthusiastic Maintenance Coordinator to support our maintenance function and liaise with our employees, residents, and contractors to create a best-in-class living experience at Accora Village.
The Maintenance Coordinator will organize ongoing customer service on behalf of the Maintenance department and liaise with other departments when needed to schedule and manage maintenance services at assigned properties.
RESPONSIBILITIES
1. Customer Service
The Maintenance Coordinator will demonstrate exemplary customer service by:
- Receiving and processing internal maintenance requests from all departments and initiating notices of entry as needed.
- Upholding Accora Village’s customer service standards for acknowledging and responding to messages within one business day.
- Initiating work orders & purchase orders.
- Scheduling work with staff or contractors and ensuring all work is completed in a timely fashion.
- Assisting the Marketing Department in resident communications & resident engagement programs .
2. Scheduling & Process Coordination
The Maintenance coordinator will be responsible for:
- Establishing and maintaining a comprehensive appliance inventory unit history
- Supporting the Maintenance Supervisors & Coordinators in maintaining and executing the annual preventative maintenance schedule
3. Administrative Tasks
The Maintenance Coordinator will assist the Maintenance Supervisors by:
- Preparing reports, maintenance histories and investigating issues as needed.
- Preparing notices of entry and service shutdowns as required.
- Coordinating with our Finance department for the delivery of all legal documents (i.e. N4, N5, etc.).
- Analyzing and investigating trends and providing suggestions for improving operating procedures and workflows.
- Creating purchase orders for contractor external work, purchase of supplies, etc.
- Other duties from time to time may be assigned by the Maintenance Supervisors or Maintenance Operations Manager.
4. Office Administration
The Maintenance Coordinator will play an active role in the smooth delivery of office and workspace functions, including but not limited to:
- Assisting with the delivery of employee virtual safety training.
- Passing on written and verbal communication regarding departmental updates to employees.
- Assisting with the coordination of department meetings and events by helping send out communications, coordinating meeting locations and any extra items required, and taking meeting minutes as required.
- Collaborating with other departments as required for administrative functions.
SKILLS AND KNOWLEDGE
- Secondary School Diploma or Equivalent.
- A minimum of 3 years customer service experience is required.
- Previous experience with property maintenance or management would be considered a strong asset.
- Previous experience using a centralized maintenance management system, Yardi is preferrable.
- Strong understanding of Office 365 suite.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Reasonable fluency in written and verbal English. Other language skills would be considered an asset.
- Must be willing to obtain and provide a clean and valid Criminal Background Check.
WORKING CONDITIONS:
- Extended periods at a computer may be required at times.
- The job description implies the performance of repetitive tasks.
- Occasional overtime may be required to meet deadlines.
- Competing demands may create stress.
- Physical effort is low
We’ve got great perks!
When you join Ferguslea Properties in this role, you gain access to:
- 10 Paid Sick Days
- 3 weeks paid vacation
- Health & wellness initiatives
- Employee Assistance Program
- Use of our recreation centre, fitness amenities, and related programming
- Community Involvement & philanthropy opportunities
- Comprehensive medical & dental benefits
- Corporate RRSP Program
- Educational Support programs
- Regular Employee engagement opportunities
- Free parking
- Opportunities to attend Hockey, football, soccer games & concerts
- Rent discounts for full-time permanent employees living on site
- Room for advancement & internal promotions
- Paid training & development opportunities
Ferguslea Properties is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
We review and assess all applications and will contact candidates whose background and experience most closely fit the needs of the position.
