Assistant Office Manager
Erin Ridge Physio
St. Albert, AB

Job Summary

Erin Ridge Physio is seeking an experienced full-time assistant office manager and front desk administrator to join our team. We are a new clinic in the Erin Ridge neighbourhood of St. Albert undergoing steady growth with a diverse client base. If you are a friendly, highly organized, self-starter who likes learning new things and pays attention to the details, and if you have the ability to multi-task and enjoy interacting with patients, providers and our practitioners, please apply by end of day Thursday, May 23.

Responsibilities and Duties

Main duties include:

  • Communication with patients, providers and practitioners regarding services offered, appointments, and billing;
  • Billing and Invoicing customers and insurance companies;
  • Greeting patients, checking them in, and notify practitioner of patient's arrival;
  • Scan and save and recording patient forms into electronic charts;
  • Maintain patient files by obtaining, recording, and updating personal and financial information;
  • Schedule appointments using computer software systems, receive and record payment for services, bill insurance companies on behalf of patients;
  • Receive and process payments, produce invoices, issue receipts;
  • Protect patients' rights by maintaining confidentiality of personal and financial information;
  • Operate general office equipment such as: computers, printers, scanners, telephone, and fax.

Additional duties include:

  • Answering telephone calls and scheduling appointments;
  • Sending and receiving faxes;
  • Recording and relaying information;
  • Cleaning, laundry, organizing;
  • Problem solve inquiries and questions
  • Assisting physiotherapists with organization and administrative tasks.

Qualifications and Skills:

Ideal candidates will have:

  • Ability to multitask and work efficiently in a fast-paced environment;
  • Ability to work with little supervision;
  • Ability to work with alone and as a part of a team;
  • Ability to troubleshoot problems with office equipment;
  • A background in administration;
  • Attention to detail;
  • Strong communication and customer service skills;
  • Strong organizational, filing, and computer skills;
  • Flexibility and availability.

Employment requirements:

  • Certificate/diploma in the business/office administration field or 2-5 years of experience in a clinical office management role is required
  • Management/bookkeeping experience is an asset
  • Familiarity with MVA and Workers Compensation is an asset
  • Experience in a Physiotherapy clinic is an asset
  • Experience with Clinic Practice Management Software for Booking, Scheduling, Charting, and Billing (Jane) is preferred
  • Ability to work some flexible hours is required

Job Type: Full-time


  • office management: 2 years (Required)