Reporting Analyst
Morneau Shepell
Toronto, ON
Bâtir une carrière enrichissante

Chez Morneau Shepell, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de nos quelque 4 000 collaborateurs afin de soutenir les employés des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de 20 000 entreprises.

Junior Data Reporting Analyst
Employee Support Solutions
Toronto, ON or Montreal, QC
Permanent, Full Time

Employee Support Solutions

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people. Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

Summary

Our Results Analysts focus on timely and accurate reporting of operations metrics to support our operations managers with their ad hoc and cyclical reporting needs.

Responsibilities

  • Compiling monthly and quarterly special contracts reports
  • Compiling monthly high level reports
  • Compiling statistical reports on a weekly basis
  • Compiling daily reports on case creation, service levels, and other key performance indicators
  • Rapidly responding to operational needs by providing ad-hoc analysis with respect to agent performance, system efficiencies and process effectiveness
  • Maintain ACD reporting server
  • Work with Call Centre Managers to design and generate Call Center related reports.
  • Assist with over-all establishment of metrics, make recommendations on measurement techniques, create/improve report templates
  • Maintain and keep up to date the Report Training documentations
  • Assist with Training the new hires within the Results Analyst Team
Succeeding as a Results Analyst will require the following core qualifications and skills:

  • Post-secondary education, preferably related to statistics or mathematics
  • At least one-year of experience in an administrative role
  • Advanced skills in Microsoft Excel with proficiency in pivot tables and formulas (e.g. V-Lookup, SUMIFS etc.) including exposure to VBA
  • Strong multitasking, analytical, communication, and decision-making skills
  • Ability to prioritize workloads based on need and work effectively towards deadlines
  • Well-developed ability to assess needs, problem solve and make relevant recommendations
  • Solid ability to understand processes and clear documentation skills
  • Ability to work effectively both individually and as part of a tight-knit team
Échelon: MS2

Un travail gratifiant et utile

Notre mandat consiste à aider les organisations à soutenir leurs effectifs et du même coup, nous nous efforçons d’aider les nôtres à s’épanouir.

Nous sommes toujours à la recherche de professionnels talentueux qui se démarquent par leur leadership stratégique et qui désirent améliorer la vie des gens que nous servons.

Nous remercions tous les candidats pour l’intérêt qu’ils nous portent; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.