Sales Associate
Armani Exchange
Vancouver, BC
The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Armani Collezioni, Emporio Armani, AJ Armani Jeans, A/X Armani Exchange, Armani Junior and Armani Casa.

Description of Responsibilities:
To provide prompt, attentive and knowledgeable assistance to all clients
To support the staff in order to achieve and surpass goals
To insure the highest standards of client service are maintained at all times
To maintain the selling floor and merchandise
To insure compliance with all company policies, procedures and directives

Overview of Critical Duties:
Sales Performance

Meet and/or exceed personal sales goals as prescribed
Monitor personal sales results
Develop sales technique to insure maximum performance
Identify and meet clients' needs
Utilize all available sales tools to increase business and improve results
Overcome client objections and offer alternatives
Comply with all sales related policies and procedures
Utilize suggestive selling techniques to maximize and accessorize a sale
Close the sale and monitor all details alterations, shipping, delivery and special client requests
Collaborate with all associates to achieve departmental and store goals
Attend all meetings and seminars to insure knowledge to provide maximum results
Minimizes returns

Product Knowledge

Possess an in-depth knowledge of the merchandise
Consistently seek to increase product knowledge
Maintain a keen interest in the fashion industry and market trends
Utilize product knowledge to increase sales
Identify fit/product concerns in a timely manner
Have an understanding of competitors' products

Client Service/Clienteling

Provide the highest level of client service
Maintain constant floor presence to assist clients
Acknowledge all clients
Develop rapport with clients
Build and maintain repeat clientele
Maintain consistent communication with clients
Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
Identify and implement new ways of increasing client base
Monitor client purchases and client database
Insure complete client satisfaction through to client use of purchase

Selling Floor

Participate in merchandising moves and maintain merchandising directives
Possess a basic understanding of the company's visual and merchandising standards and philosophy
Understand merchandise themes to convey to clients
Return all items, clean and well maintained, to their correct place
Participate in keeping the selling floor and merchandise clean and organized
Participate in insuring the correct visual image is reflected on the floor at all times

Inventory

Possess thorough knowledge of stock location and organization both on and off the selling floor
Participate in inventory control by insuring tickets and sensors on all garments
Participate in inventory, cycle counts and stock rotations as requested

Human Resources

Be aware of and abide by all Human Resources policies and procedures
Assume responsibility to insure all personal personnel information is provided and updated
Complete all Human Resources paperwork in a timely manner
Adhere to work schedule, inclusive of time and attendance
Maintain consistent standards of image and grooming at all times
Thoroughly abide by Associate Handbook
Attend and participate in all training and development seminars, programs and meetings

Loss Prevention

Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person
Respect and abide by all Loss Prevention policies, procedures and directives
Report any and all health or safety concerns to the appropriate person and contribute to a safe environment

Alterations

Actively manage the fitting process and collaborate with the alterations personnel to insure quality and client service standards
Respect and abide by all Alterations polices, procedures and directives
Complete and execute all alterations paperwork in a timely and effective manner

Point-of-Sale

Possess a thorough understanding of all point-of-sales policies and procedures
Collaborate with point-of-sale staff to insure all client information is gathered and correctly processed
Respect and abide by all register policies and procedures
Effectively utilize style locator and customer profile systems

Shipping/Receiving

Respect and abide by all shipping/receiving policies, procedures and directives
Collaborate with shipping/receiving staff to insure client service standards of delivery and shipping

Special Events

Participate in special events, inclusive of trunk shows, client functions, sale events, etc., as requested

Background/Experience:
Language skills not required but desirable
2+ years sales experience in a similar high end related field