Summary
The Salesperson is responsible for managing all aspects of the Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond. The Salesperson will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and the highest level of customer satisfaction.
The Salesperson is an expert listener and is a master at executing each step/process within the Sales cycle. The Salesperson is results-oriented and has a keen eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.
The Salesperson is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission for sales excellence. As a team player, the Salesperson fosters good relationships with personnel in all areas of the dealership.
The Details
Develop Strong Relationships with Customers and continue to develop the Relationship:
Listen to customer needs and take action.
Assist customers in understanding the offering and then selecting an appropriate vehicle.
Create a customer base through effective contact methods that work for the customer.
Keep detailed records of all interactions with customers.
Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
Make prospecting calls and follow-ups with customers within specific time frames.
Be detailed oriented
Listen to and document customer needs and expectations throughout the sales visit.
Follows up with customers in a way that works best for them.
Prepare for the delivery of a new vehicle. Ensures all details of the delivery are completed.
Ensure all documentation/paperwork is completed in an accurate and timely manner.
Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Commit to the Dealership Brand
Stay up-to-date on all dealership training programs.
Be able to explain technical features, options, and their benefits.
Be knowledgeable about new features, specials, and updates.
Be a champion for delivering excellent service at all times.
Actively maintain the cleanliness of personal and team workspaces.
Maintain a high level of professional appearance at all times.
Develop and maintain full knowledge of the Industry
Specific Skills
Excellent interpersonal skills with an upbeat and engaging attitude.
Excellent verbal communication.
Excellent customer service skills including listening and the ability to impact and influence others.
Organized and attentive to detail with the ability to document customer needs.
Flexible and open to change; take on special tasks as needed.
Ability to manage customer complaints and solve difficult problems.
Results Oriented and Accountable.
Holds a valid driver’s license.
Able to operate manual and automatic transmissions.
Basic computer skills and knowledge of Microsoft Office
Education & Experience
Minimum High School Diploma or Equivalent.
A college certificate or additional courses would be an asset.
Automotive sales experience is required.
Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.)
Adaptable to work evening and weekend shifts as scheduled.
What’s in it for you?
Best Vehicles Canada offers an exceptional employee benefits package, competitive compensation structure, and opportunity for advancement within the Morris Group of Companies.
Benefits:
Job Types: Full-time, Permanent
