About ContactPoint360
We’re a global BPO built for brands that want more than just support — they want revenue, results, and real ROI. With 5,000+ people across 10 countries, we power Digital CX, sales, Trust + Safety and back office for growth-stage and enterprise clients. We’re scaling fast and looking for someone who can turn up the heat.
The Role
We’re hiring Vice President, Channel Partnerships who can build and scale a channel partner ecosystem that directly drives revenue growth across our global BPO services.
You’ll Be Responsible For:
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Drive Revenue: Deliver $5M+ in partner-sourced pipeline within 12 months.
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Build the Partner Engine: Recruit, onboard, and activate high-performing referral, reseller, and alliance partners.
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Create Programs That Scale: Develop incentive structures, tiering, and playbooks that convert partners into revenue producers.
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Co-Sell & Close: Work directly with partners to land enterprise deals in key verticals (e.g., utilities, healthcare, fintech, e-comm).
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Optimize for Performance: Implement systems to track partner performance, attribution, and ROI.
What We’re Looking For:
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5+ years in BPO, CX, or enterprise services with proven partner/channel sales leadership.
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Track record of building $5M+ revenue partner programs from scratch.
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Experience working with VARs, SaaS partners, consultants, and advisory firms.
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Strong dealmaker. Executive-level negotiation and sales capability.
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Clear understanding of partner economics, co-selling dynamics, and GTM strategy.
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Operates fast, drives accountability, and delivers results.
What Winning Looks Like in 12 Months
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50+ active partners in 12 months
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$10m+ in partner-generated pipeline
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Predictable monthly revenue contribution from the channel
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Reduced CAC through a scaled referral/reseller ecosystem
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Strategic alliances with tech and procurement ecosystems
To Apply:
Send your resume or LinkedIn profile to [email protected]
ALSO, top preferences are given to candidates who will complete the following interview prerequisite by completing the first step of the interview via this Form: https://contactpoint360.typeform.com/Vp-partnerships
Subject: Vice President, Channel Partnerships – [Your Name]
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
