Manage reception during business hours (answer phone calls, greet members and their clients, direct visitors to specific offices)
Track leads in CRM, schedule tours via email or phone and follow up to existing leads
Create, promote and support a collaborative environment amongst members through events and community initiatives
Resolve simple member issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution
Assist with billing, managing reservations, checking invoices, managing late fees and membership changes
Assist with member moves, ensuring cleaning of offices where required
Help members access conference room equipment and provide instruction where needed
