Member/Guest Experience
· Knowledge of all Marketing promotions, initiatives and special events and providing assistance when required i.e. coupons or discounts.
· Accurately complete all point of sale (POS) transactions, including membership sales, group bookings, and regular member/visitor admissions.
· Strong attention to detail, specifically when completing membership registration
· Work in a team environment while achieving personal goals.
· Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary.
· Maintain a clean and safe work environment that complies with health and safety procedures, including the use of required safety equipment (if required), and identify unsafe practices or conditions.
· Answer the phones and emails professionally and courteously.
· Rent out and maintain strollers & electric scooters, and clean throughout the shift as required.
· Monitor kiosks for functionality and ticket stock.
· Scan visitors in a kind, efficient manner.
· Distribute value-added information and materials.
· Adhere to Park Hospitality’s G4S protocols.
Additional Responsibilities
· Assist with self-guided groups from taking payment through to arrival and departure
· Assist with monthly renewal mailing notifications
· Work closely with APC’s volunteer corps, offering consistent support and positive reinforcements/appreciation.
· Other tasks as required.
General Duties
· Adhere to and comply with all Park Hospitality & Compass Group Canada policies, safety regulations and safe work practices that will ensure a safe work environment.
· Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
· Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
· Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
· Perform other related duties and responsibilities as required.
