As a Manager, Service Engineering you are responsible for leading and executing E&T global service engineering and install base support engineering initiatives. In collaboration with Area Service Managers, you will own all Customer portfolios and contracts after commissioning and validation of initial capital equipment sales throughout the remaining lifecycle, with a strategic focus on addressing Customer service/support needs, requests, upgrades, and system enhancements.
In this role you will work closely with the Operations, Engineering, Software, Project Management, and Sales teams to develop and implement strategies and execute on business targets and goals. You will communicate frequently and present to Sr. leadership, determine staffing requirements and headcounts, identify skills, generate departmental budgets and will be responsible for leading safety initiatives, promoting a positive workplace culture, and overall accountability to departmental level goals and objectives to advance the E&T global service program.
As a Manager, Service Engineering you are responsible for delivering on customer satisfaction metrics, and meeting all contractual terms as defined. You will manage and escalate all customer satisfaction and quality issues, provide mentoring, coaching and development to employees by identifying and implementing process improvements and changes to ensure the group’s effectiveness and value to Customers.
This role requires onsite work 5 days per week at our Stittsville, Canada location.
