Job Title : Manager - MS Dynamics
Job Location : 1004 Middlegate Rd, Mississauga, ON L4Y 0G1
Travel Required : No
Overtime Required : No
Position Type : Permanent Placement
Job Description :
Manager, Business Analyst – D365 F&O / CRM
- Lead and manage the Dynamics 365 technical support team, including:
- Senior Dynamics 365 Technical Support Administrator
- F&O Developer expanding into CRM/CE development
- Establish clear goals, priorities, service expectations, and accountability across the team.
- Conduct performance management activities (coaching, feedback, development plans).
- Support skills development and capability building—especially as CRM/CE demand increases.
- Contribute to workforce planning (capacity, role clarity, hiring recommendations as needed).
- Own and improve the platform operating model across F&O and CRM/CE:
- intake and prioritization
- backlog management
- change control and release governance
- documentation and knowledge management
- stakeholder communications and reporting cadence
- Ensure Dynamics 365 solutions align to enterprise standards for security, controls, compliance, and supportability.
- Establish and maintain functional quality standards (requirements, UAT rigor, acceptance criteria, release readiness).
- Provide senior functional leadership across:
- Dynamics 365 Finance & Operations (F&O) (primary operational accountability)
- Dynamics 365 CRM / CE implementations and enhancements (growing portfolio)
- Partner with architecture/engineering teams and vendors to ensure scalable, integrated solutions aligned to corporate objectives.
- Drive prioritization decisions using business value, risk, capacity, and strategic alignment.
- Collaborate with business leaders and corporate functions to define and evolve the ERP and Dynamics 365 strategy, including:
- platform roadmap and multi‐year capability planning
- cross‐department requirements harmonization
- adoption strategy and business readiness
- evaluation of new Dynamics 365 capabilities and release impacts
- Provide executive‐level reporting on platform health, delivery status, risks, and value realization.
- Build strong partnerships with internal business units and external vendors while protecting organizational priorities and standards.
- Ensure clear governance for vendor deliverables, solution quality, and accountability.
This is the right role for you if:
- 5+ years of experience in Business Analysis / Functional Leadership for Microsoft Dynamics 365 (enterprise environment).
- Strong functional experience with Dynamics 365 Finance & Operations (F&O); proven track record supporting stable operations and delivering enhancements.
- Demonstrated people leadership experience (manager, lead with direct reports, or equivalent leadership scope).
- Strong governance and delivery management experience (release/change control, prioritization, quality gates, stakeholder reporting).
- Excellent executive communication, facilitation, negotiation, and cross‐functional leadership skills.
- Nice to have:
- Experience with Dynamics 365 CRM / CE implementations (Sales, Customer Service) and integration considerations with F&O.
- Exposure to Power Platform and Dataverse concepts.
- Experience contributing to enterprise application strategy or ERP roadmap planning.
- Relevant Dynamics 365 / Power Platform certifications.
Pay: $120,000.00-$135,000.00 per year
Work Location: In person
