Leah Alexandra Jewelry is looking for a passionate and experienced Retail Assistant Manager to join our Toronto team at our Yorkdale Shopping Centre location, anticipated to open in September!
We’re seeking someone who thrives in a leadership role, loves delivering exceptional customer experiences, and is excited to grow with a dynamic, creative brand. This role supports the Retail Store Manager and plays a key part in ensuring our store runs smoothly while embodying the spirit and values of Leah Alexandra Jewelry.
About the Role
As a Retail Assistant Manager, you will:
- Lead and inspire a small team of 3–7 sales associates.
- Step into managerial responsibilities when the Retail Manager is unavailable.
- Consistently drive sales, deliver outstanding customer service, and help foster long-term client relationships.
- Represent our brand with professionalism, warmth, and a deep knowledge of our products.
You’ll also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.
This is a full-time, in-person position based at Yorkdale Mall in Toronto, ON. Availability to work mall hours, including evenings, weekends, and holidays, is required. Flexibility between retail locations may occasionally be necessary.
Key Responsibilities
- Lead by example in providing top-tier customer service and driving store sales.
- Delegate daily tasks efficiently based on store needs and team capacity.
- Support and guide Spark Technicians, ensuring consistent performance and service quality.
- Maintain open communication with the Retail Store Manager and Vancouver management team through regular check-ins.
- Manage the store inbox: respond to inquiries and escalate issues when necessary.
- Approach customer concerns with empathy and professionalism to avoid escalations.
- Collaborate with the Retail Store Manager to support inventory counts and control.
Qualifications
- Minimum 1 year of retail management or leadership experience (managing small teams preferred).
- Minimum 1 year of experience in a fast-paced retail environment.
- Strong communication skills — both written and verbal.
- Highly organized and capable of multitasking.
- Friendly, enthusiastic, and customer-focused.
- Passionate about jewelry, fashion, and social media (a strong asset).
- Comfortable working with fine tools and performing basic jewelry assembly.
- Experience with Shopify and/or permanent jewelry services is a plus.
- Self-motivated, proactive, and eager to learn and grow with the company.
- Reliable and flexible with scheduling and weekend availability.
Benefits
- Paid time off
- Store discount
- Health spending account
- Company events
- Opportunities for growth and development
- Overtime pay (when applicable)
Compensation
$48,000 – $55,000 per year, determined based on experience.
How to Apply
Please send your resume to [email protected] with “Retail Assistant Manager | Toronto” in the subject line.
We appreciate all applicants; however, only those selected for an interview will be contacted.
Pay: $23.00-$26.00 per hour
Benefits:
- Dental care
- Store discount
- Vision care
Work Location: In person
