Department: OPD / CI&RAC / Admitting / PAC / OR & Related Services
Summary of Duties:
- Responding to telephone calls and voice mail messages.
- Intaking referrals and following up with referring physicians on incomplete information.
- Maintaining computer tracking systems by entering required data for each referral/patient.
- Scheduling appointments, notifying patients of cancelled clinics and providing alternative appointments.
- Scheduling external tests and special procedures.
- Preparing new and review patient charts and preparing charts for return to Health Records.
- Receiving and registering clinic patients and processing charts for clinic. Providing support to the medical and clinical team to ensure the smooth flow of clinics.
- Providing computer and accurate documentation for every in/out patient, as well as informing newly admitted patients of regulations and procedures; and allocating beds for incoming patients.
- Creating Pre-admission patient accounts, Same Day Surgery Accounts and Recurring accounts as well as processing all patient admissions in patient registration system.
- Confirming arrival and surgery times for inpatients and answering enquires by telephone.
- Monitoring patient flow through different departments for Preadmission Clinic.
- Processing midnight census and departmental filing duties. Processing and compiling charts for patient admissions.
Performing duties as required for the OR Booking Bed Management Desk
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Qualifications/Skills:
- Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
- One year experience in a busy receptionist area, preferably in a hospital / health care environment.
- Knowledge of Patient Registration and Scheduling Systems.
- Excellent communication and customer service skills.
- Tact and discretion in dealing with sensitive and confidential patient information.
- Excellent communication skills, both verbal and written.
- Good inter-personal skills and ability to work well with a diverse group of individuals.
- Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
- Ability to manage multiple tasks and set priorities in a fast-paced environment.
- Excellent time management, organizational skills, accuracy and attention to detail required.
