Job Overview
Smiths Falls Ford is seeking an Automotive Service Advisor.
Are you passionate about cars and dedicated to delivering exceptional customer service? We are seeking an energetic and motivated Automotive Service Advisor to join our dynamic team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle repairs and maintenance, ensuring a smooth, transparent, and positive experience. Your mechanical knowledge combined with sales skills will help guide customers through service options while building lasting relationships that foster trust and loyalty. If you thrive in a fast-paced environment and love working with vehicles and people alike, this is the perfect opportunity to accelerate your career in the automotive industry!
Duties
- Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs.
- Explain repair and maintenance options clearly, providing expert advice based on mechanical knowledge and dealership standards.
- Coordinate with technicians and mechanics to prioritize repairs, ensuring timely completion of services.
- Upsell additional services or parts that enhance vehicle performance and safety, increasing customer satisfaction and dealership revenue.
- Handle cash transactions accurately, process payments efficiently, and maintain detailed records of all financial exchanges.
- Follow up with customers post-service to ensure satisfaction, address any concerns, and promote future business opportunities.
- Maintain organized service records, update vehicle histories, and ensure all documentation complies with dealership policies.
Skills
- Proven experience working in a dealership environment or automotive service setting.
- Strong mechanical knowledge gained through mechanic experience or related technical training.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Demonstrated sales ability with a focus on upselling services and parts to meet customer needs.
- Familiarity with automotive repair processes, parts inventory management, and dealership operations.
- Ability to handle cash transactions accurately while maintaining confidentiality and integrity.
- Proactive attitude with strong organizational skills to manage multiple tasks efficiently.
Join us to be part of a vibrant team that values your expertise and enthusiasm! We’re committed to supporting your growth in the automotive industry by providing a rewarding environment where your skills make a real difference every day.
Pay: $40,000.00-$70,000.00 per year
Benefits:
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
