Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Reporting to the Field Supervisor, the Technical Services Representative (Casual On-Demand) is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.
Duties and responsibilities
Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level.
Perform hardware warranty and non-warranty repairs of desktops, notebooks.
Perform complex moves, adds, changes of computer equipment
Perform complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops.
Outsourcing to client sites as required
Responsible to maintain and update major vendor (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) certifications
Mandatory on call requirement
Minimum 3 years of related job experience
Must pass Security Clearance check
Experience with current Operating Systems such as Windows 7 and Windows 10
Proven experience with troubleshooting to determine and resolve problems with laser printers (major manufacturer’s brands) required
Experience imaging and re-imaging of desktop and laptop computers
A+ Certification is an asset
MCP is an asset
Three or more major vendor hardware certifications (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) an asset.
Good written and verbal communication skills
Proven sense of urgency to complete tasks and assignments with high degree of adaptability
Ability to diffuse difficult customer situations and project a positive, confident outlook
High level of integrity, honesty
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Must be able to work independently as well as in a team environment
A valid driver’s license, vehicle and insurance is needed due to travel requirement of the position
Must be able to drive for long periods (up to 4 hours) as necessary
Must pass Security Clearance check
Travel to client sites as required with the ability to travel long distances
Standard work hours are Monday to Friday, 9:00am to 5:00pm
Entitled to a 30-minute unpaid lunch break
Frequently assigned to new tasks to adjust to changing priorities.
May be required to work overtime, with paid compensation based on local Employment Standards Act.
Must be able to lift a minimum of 40 lbs independently on a regular basis.
The successful applicant will be required to attest their vaccination status. They may also need to provide proof of vaccination, which may be shared, as required and necessary, in the future.
What Compugen Offers You
Opportunity to make a difference in the constantly evolving world of Technology
Ability to help our customers realize new possibilities
Exciting, fast paced challenging work environment
A culture where authenticity and diversity is valued
Professional Development Opportunities
Participation in WIT (Women In Technology) Network
Opportunities to give back to our local communities
Collaborative supportive team members
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs