Job Overview
We are seeking a compassionate, detail-oriented Remote Receptionist and Administrator to join our dedicated private counselling practice. As the first point of contact, you will create a warm, welcoming, and confidential environment for clients seeking mental health support. This fully remote role requires a high degree of empathy, exceptional organizational skills, and strict adherence to client privacy standards.
Key Responsibilities
- Client Intake: Greet prospective clients warmly via phone and email.
- Triage Calls: Match clients with the right therapist based on needs.
- Scheduling: Manage complex calendars for multiple practitioners.
- Billing & Invoicing: Process payments, invoice and billing.
- Data Management: Maintain secure, confidential electronic health records (EHR).
- Communication: Respond to inquiries with extreme professionalism and timely care.
Required Qualifications
- Experience: Minimum 2 years in medical or clinic administration.
- Tech Savvy: Proficiency with Jane App.
- Privacy Knowledge: Firm understanding of PIPA laws.
- Communication: Exceptional verbal and written English skills.
- Environment: A quiet, private home office with secure internet.
Ideal Candidate Profile
- Empathetic: Possesses excellent active listening skills.
- Calm Under Pressure: Handles sensitive or emotional situations gracefully.
- Discreet: Maintains absolute client confidentiality at all times.
- Self-Directed: Thrives working independently in a remote environment.
This role is essential for ensuring an efficient patient experience while supporting the overall administrative functions of our practice. We value dedicated professionals committed to providing exceptional service in a friendly, team-oriented setting.
Pay: $19.00-$22.00 per hour
Work Location: Remote
