Client Services Specialist
Sun Flowert
Brossard, QC

This position is responsible for performing a variety of tasks to support Salon and Spa daily operations. The incumbent is the first point of contact and is responsible for ensuring a positive and helpful environment for clients, staff and students. The Salon and Spa reception area is a high-traffic, open work space where working conditions can be demanding. This position requires a highly motivated individual with the ability to provide exceptional customer service.

Responsibilities:

  • Offers exceptional clients services when greeting clients upon arrival and over the telephone, confirming appointments and answering questions about services;
  • Consistently promotes and provides a high-standard of service by keeping a friendly, positive attitude with every client and team member in the department;
  • Books and confirms appointment services both in person and on the telephone efficiently;
  • Oversees daily salon and spa schedules and appointments;
  • Performs transactions including payment processing, cash handling and daily sales reconciliation and reporting;
  • Informs clients about services and product specials;
  • Assists in retail sales and provides information on products offered at Salon and Spa;
  • Clearly conveys a complete understanding of pricing and descriptions for available services and product lines;
  • Answers a multi-line telephone promptly and professionally, offering consistent professional, engaging and friendly support;
  • Maintains merchandise displays with detailing and fronting products for proper selling position;
  • Maintains proper signage on all displays;
  • Ensures reception and waiting area is safe and free of obstructions and hazards;
  • Performs cash handling and related business operations duties;
  • Assist with quarterly inventory;
  • Performs a variety of tasks related to assisting salon operations, including stocking shelves, and maintaining a clean and organized reception area;
  • Assists in department events and functions;
  • Performs other related duties as required;

Qualifications:

  • Grade 12 including up to 1 year industry related customer service and retail experience;
  • Computer literacy in Microsoft Office including Word and Excel;
  • Experience with customer booking Software;
  • Excellent communication skills, both written and spoken;
  • Strong interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships with students, staff, faculty and outside clients;
  • Exceptional organizational skills and demonstrates ability to prioritize in a fast-paced work environment;
  • Ability to problem solve;
  • Must be self-directed, motivated, and demonstrate exceptional customer service;
  • Must be able to show confidence and initiative in job performance;
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail;

Job Types: Full-time, Part-time

Salary: $23.15 to $25.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)