About Us
503 Direct Mgmt operates as authorized representatives of Rogers, supporting customers throughout Sault Ste. Marie with their telecommunications needs. We're growing our team and looking for a friendly, detail-oriented Customer Service Associate to help customers get the most out of their service.
No experience necessary — we'll train you on our products, our systems, and how to deliver a great customer experience from day one.
What You'll Be Doing
- Meet with customers in person to review their current service and identify what fits their needs
- Answer questions about plans, billing, and account details clearly and patiently
- Help resolve concerns or issues customers raise about their existing service
- Walk customers through account changes, upgrades, or renewals
- Keep detailed and accurate records of each customer interaction
- Stay up to date on current offers so you can give customers accurate information
- Support team goals by maintaining a high standard of service on every visit
- Attend team meetings and training sessions to stay current on best practices
Who Thrives in This Role
- Patient, empathetic, and genuinely enjoys helping people
- Strong listener who can explain things simply and clearly
- Comfortable working independently in the field
- Fluent in English; additional languages are an asset
- Organized and reliable, with good follow-through on customer requests
- Prior experience in customer service, retail, or account support is helpful but not required
What We Offer
- Full-time hours with a consistent weekly schedule
- Hands-on training in customer service and product knowledge
- Supportive team environment with room to grow
- Opportunities for internal advancement
503 Direct Mgmt is committed to equal opportunity employment and building a team that reflects the diverse communities we serve.
Pay: $720.00-$900.00 per week
Work Location: In person
