Suzanne’s is opening a brand-new location at Morgan Crossing, and we are looking for a retail and leadership superstar to join us as Store Manager!
Are you approachable, upbeat and engaging? Are you a natural leader who knows how to bring out the best in your team? If you are passionate about fashion, sales and creating exceptional customer experiences, this is your opportunity to lead a new store for a Canadian company that has been inspiring and styling women for over 60 years.
We are seeking a passionate and driven leader with two to four years of retail management experience. The successful candidate will play an important role in launching our Morgan Crossing location, building and training a brand-new team, and introducing Suzanne’s personalized approach to customer service within the local community.
About Your Role
We have deep-rooted clientele between the ages of 35 - 60+ who have supported Suzanne’s for years and appreciate personalized, one-on-one attention. Working closely with the District Manager, you will lead the opening and ongoing success of our new Morgan Crossing store. You will recruit, onboard, train and coach a team of 'Wardrobe Specialists' using Suzanne’s customer service training, operational standards and company policies.
As this is a brand-new location, you will also focus on building our local customer base through community connections, exceptional service and memorable shopping experiences that encourage customers to return. You will help introduce the Suzanne’s brand to new customers while delivering the personalized, one-on-one styling experience our loyal clientele has appreciated for generations.
Our Store Managers are at the centre of all store activities. They lead by example, ensuring exceptional customer service, driving sales, highlighting current promotions, and actively participating in the essential duties required for the successful day-to-day operation of the store, including:
- Lead, coach and inspire your team to achieve store sales goals and key performance indicators through clear expectations, ongoing feedback and supportive leadership.
- Monitor store and individual sales performance, celebrate successes and identify opportunities for continued growth.
- Develop and execute effective sales, scheduling, operational and local marketing plans that support the success of the store.
- Recruit, onboard, train and develop Team Members using Suzanne’s customer service training, company policies and operational standards.
- Keep your team informed and confident by clearly communicating company initiatives, promotions, procedures and operational updates.
- Ensure every customer receives Suzanne’s signature personalized service and a warm, welcoming shopping experience.
- Foster meaningful customer connections that build loyalty, encourage repeat visits and help grow the store’s customer base.
- Prepare regular performance updates for your District Manager, highlighting results, successes, opportunities and action plans.
- Support the successful flow and presentation of new merchandise by collaborating with Head Office and preparing the team for upcoming deliveries.
- Maintain regular communication with your District Manager and Head Office to support customers, store operations and employee relations.
- Foster a positive, inclusive and collaborative workplace that reflects Suzanne’s culture, mission and core values.
- Lead by example and inspire your team to help every customer look and feel beautiful.
Why You’ll Love Working with Us:
- We are creative, fun, and passionate about fashion.
- Participate in Managers Bonus Program, eligible April through December*
- Unlimited commission potential - $25 for every sale over $600!
- Build a stylish wardrobe with a 50% employee discount!
- Comprehensive extended health & dental benefits.
- You will have opportunities for professional development and future advancement.
- You will receive educational insight and knowledge of our Canadian brand-lines.
Please note, only candidates who answer the pre-screen questions will be considered.
Job Types: Full-time, Permanent
Pay: $46,800.00-$50,960.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
Application question(s):
- Tell me about a time you had a store or team member consistently missing sales targets or KPIs. What steps did you take, and what was the outcome?
- What do you believe you are personally accountable for as a Store Manager, regardless of external challenges?
- What factors are most important to you when choosing a company to work for, aside from compensation?
- Are you familiar with Suzanne's or Suzanne's & Jenny's?
- Is there anything that would prevent you from fulfilling the requirements of this role? (Standing for long periods of time, lifting boxes up to 30 lbs., climbing ladders, vacuuming/dusting)
Experience:
- Retail management: 2 years (required)
- Fashion retail: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Location:
Work Location: In person
