Build the future with us
Reporting to the Senior Director, Disability Claims, this role is responsible for evolving and strengthening iA's disability operating model to meet the changing needs of plan members, clients, and the business in an increasingly digital environment.
The incumbent provides national leadership for disability specialty services and Centres of Excellence, working closely with operational, modernization, innovation, analytics, sales, and service teams to improve service delivery, build organizational capability, and support the division's strategic priorities.
The role ensures specialty services work seamlessly with the teams they support, providing the expertise, tools, and solutions needed to deliver excellent high-quality service, timely decisions, recovery outcomes, and continuous improvement.
Working in partnership with Disability Operations leaders and internal partners, the incumbent engages with clients, advisors, employees, suppliers, and industry stakeholders to identify opportunities and advance practical solutions. The role supports iA's long-term ambitions by strengthening our leadership in disability management through positive wellness, recovery, and sustainable return-to-work outcomes and an exceptional plan member and client experience.
What you'll accomplish with us
1. Service Excellence & Performance (Operational Backbone)
Oversee claim strategies, process improvements, quality assurance, appeals, litigation support, governance, regulation up-dates, performance outcomes, and KPI attainment.
Optimize the frameworks, standards, governance of these services to align with our evolving business needs, driving improvement while protecting client and organizational financial outcomes.
2. Disability Strategy & Operating Model Evolution
Translate strategic priorities into practical, scalable operating changes (processes, roles, how-to tools, governance).
Lead cross‑functional alignment with Product, Sales, Service, Finance, and Technology.
3. Innovation, AI & Continuous Improvement (Disability‑Specific)
Work closely with our modernization teams to lead disability innovation, process improvement, automation, AI enablement, and digital transformation initiatives, with clear decision frameworks, KPIs, explainability and risk controls.
4. Client & Market Leadership
5. Vendor, Data & Governance Leadership
6. Talent, Capability & Leadership Development
What could accelerate your success in this role
We're looking for someone who:
Exceptional leadership, coaching, communication, and stakeholder management skills, with a track record of building high-performing teams and developing leaders.
Deep understanding of disability trends, disabling conditions such as mental health, return‑to‑work practices, and regulatory environments
Proven ability to influence senior stakeholders, clients, and industry partners Advanced proficiency in both French and English, as the incumbent will be required to collaborate daily, both verbally and in writing, with unilingual English-speaking partners, teams, and stakeholders across Canada and internationally.
A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!
The typical hiring range for this position is between 130,000$ and 180,000$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.
