About Maple Air & the Maple Care Division
Maple Air Heating & Cooling has provided residential and light commercial HVAC services across the GTA for over 20 years, with our Maple Care division serving as the core recurring-revenue engine of our business. Our brand is built on operational integrity, long-term customer retention, and a dedication to building lifetime client value through our protection and maintenance programs.
We are looking for a strategic, process-driven individual who values structured growth, data-driven metrics, and professional team leadership. We prioritize a highly collaborative environment backed by a premier technical infrastructure, giving you the strategic autonomy to scale our programs effectively.
Core Responsibilities
- Strategic Growth: Develop and execute targeted campaigns to increase maintenance plan enrollments across B2C and light commercial accounts.
- Team Leadership: Manage, mentor, and optimize the performance and daily workflows of the inside sales and retention team.
- Data Analysis: Monitor CRM database metrics, client churn rates, and seasonal booking cycles to refine retention strategies.
- Operational Collaboration: Partner with the Service and Dispatch managers to align sales volume with field capacity for seamless execution.
What We Look For
- Experience: 3+ years of proven success in Sales Management, Business Development, or Account Management (Home services or subscription-based experience is highly valued).
- Leadership: A track record of driving performance metrics and building an accountable, professional inside sales or retention team.
- Analytical Skills: High proficiency with modern CRM systems and Microsoft Excel to track trends and generate reports.
- The Mindset: A mature, organized leader who aligns with our values of absolute integrity and sustainable long-term business growth.
Apply today to join the Maple Air Family!
Job Type: Full-time
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Ability to commute/relocate:
- Concord, ON L4K 1X3: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Inside sales: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
