Full Serve Handout Co-worker Part-time (12-<20 hours per week)
Ikea
Calgary, AB
JOB TITLE / FUNCTION Full-Serve Handout & Home Delivery Co-Worker
REPORTS TO Customer Relations Team Leader

About the Job:
Ensuring our Delivery and Handout services are timely, accurate, and efficient for our customers ’ and cost-effective for the IKEA store.
Handling customer goods and payment in a reliable, efficient, accurate and friendly way.
Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer in coordination with our service provider.

Assignment:
I always aim to create a positive experience for our customers, so they will want to return and shop with us again over time. I use the IKEA tools and expertise of my colleagues to support me in achieving this.
I understand the importance of accurate stock inventory and how my own actions impact on this.
I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.
I ensure I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers’.
I listen to feedback from customers when it is given and passing this on to my manager.
I work with my manager to identify solutions to customer issues.
I am available to help and support colleagues when needed.
I actively work together with other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
I value other colleagues’ ways of working and I learn from those who work differently to me because I understand we are most effective when we work together and amplify each other’s efforts.
I share my knowledge with my colleagues and encourage them to do the same.
I keep my colleagues informed so that they can perform their roles effectively.
I am responsible for my own development and look to my manager to support me in improving my competence.
I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
I follow cash handling procedures to ensure the security of all monies received.
I continuously look for more effective ways of working to reduce costs.

You Have/Are:
Experience of customer focus and customer service;
Good at quickly building rapport with people from different (cultural) backgrounds;
Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers);
Ability to use and take personal initiatives and to make considered decisions;
Ability to work alone but also as a team player;
Attention to detail;
A flexible approach/open to change;
Computer literate;
Experience of working in a high volume and fast-paced retail environment is preferred;
Ability to prioritise and organise own work to make efficient use of time available;
Ability to handle several tasks at the same time;
The IKEA values reflect my own values and give me energy.
I am passionate about growing business and people together using the experience and skills of our people in the best way.
I am driven to exceed my goals.
I enjoy working in a fast-paced and future-oriented retail environment.
I have a desire to learn and want to improve my skills, using this to the benefit of the IKEA Brand and for growing personally.
Availability to work days, evenings, weekends, and statutory holidays.

Growing Together
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

We Hire Straightforward, Down-To-Earth People
IKEA co-workers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-workers why they stay, their number one response is "because of the people".

Egos Parked At the Door
We're all co-workers. We're not big on fancy titles, corner offices or private jets, and we leave our egos at the door. Why? Because it means you get to work as a team member, have fun and get on with the job.