The Ottawa-Carleton District School Board is a dynamic, creative learning organization that fosters the achievement, well-being and dignity of every student. The OCDSB is the largest school district in Eastern Ontario, serving 73,000 students in 147 schools
Client Services Assistant
100%, Regular, 12 month work year
Monday to Friday, 35 hrs per week
Salary range: $39,358 to $50,280
This posting is intended for ESP Casuals, ESP Terms, and external applicants.
(Regular ESP members must apply to the Internal posting)
Under the direction of the Team Lead, Client Services, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Call Log system; and provides other support functions such as installation of software, networking, laptop, tablets, smartphones, Chromebook and desktop workstation setups.
Diploma in Computer Science,Technology or Business, and at least one (1) year of related experience;
Experience using software such as HEAT, Remedy or similar help desk software;
Call Centre certification, MCSE, ITIL or Apple Macintosh experience.
Knowledge of relevant Board policies and operational procedures, hardware and peripherals, server management, operating systems back-up methods, network usage,software programs and desktop workstations.
Knowledge of hardware, communications and software concepts for a full range of computer configuration with specific expertise relating to Macintosh, Intel and online applications.
Related Skills and Abilities:
Technical skills to assist in the identification and evaluation of computer applications;
Writing skills for evaluation of programs, application and installation instructions;
Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.
Keyboarding skills for data entry of instructions, software information and surveys;
Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands;
Analytical and troubleshooting skills to identify and solve computer software/hardware problems;
Initiative and judgement skills; and ability to learn new materials and technology without instruction; work independently, with minimal supervision.
Applications will be considered in accordance with the ESP Collective Agreement, in the following order:
1. Applications from Regular full-time and part-time employees within ESP bargaining unit are given first consideration (Internal Posting).
2. Applications from term and casual employees within ESP bargaining unit are given 2nd consideration.
3. Applications from External candidates (including Board employees that do not belong to this bargaining unit) will be considered only if applications from 1 & 2 have been exhausted.
The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account. Please ensure your resume is in the Board approved format before submitting your application. Copy of the template can be found on ESP conference on GEM.
If you are a Regular part-time ESP member and also on the ESP Casual List, you will see both postings on ATE. However, you must apply to the "Internal" Job posting in order to be given 1st consideration.
If you are not a Board employee and do not have an existing ATE account, go to www.applytoeducation.com and register as an External Applicant, Select the job category for ECE, EA/TA/ERW, Clerical, Custodians, etc.; then create your username and password. Once you have set up your account, you can customize your portfolio; search for the job posting at OCDSB, and Apply as an external applicant. Remember to attach your resume and cover letter as these are mandatory requirements on the posting.
Persons with disabilities: If you require an accommodation in the interview process, please send an email noting the competition number (job code) to email@example.com
Personal information is collected pursuant to the Education Act and will be used to determine the eligibility for employment with the OCDSB. Questions about this collection should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean, Ontario K2H 6L3.
The Ottawa-Carleton District School Board is committed to equity for all students and staff and to delivering the highest quality education through a qualified workforce that reflects the diversity of the students and communities it serves. Applicants who may require accommodations at any point in the selection process are invited to contact firstname.lastname@example.org.