EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.
We are currently seeking a Workplace Services Assistant Director to join our ESS leadership team. This position is responsible for managing the Workplace services delivered to our Toronto, London and Waterloo offices. The Workplace Assistant Director ensures effective delivery of facilities and workplace experience services and supervision, trains and develops facilities staff and assists budgets and operational costs. This position also serves as a liaison and effectively teams with other support functions within the Canadian Workplace team to meet office, area and firm organizational goals.
Your key responsibilities
Supervises staff (including reception, hoteling/hospitality, mail, print and records room, and office services) supporting teamwork, cross-training and consistent, high quality customer-focused services; coordinates shift work during peak periods and absences; manages time reporting and overtime.
Mentor and coach f staff to develop technical, functional and interpersonal skills. Fosters staff development and teamwork.
Identifies specific training needs for staff and develops plan of development based on many subjective areas.
Responsible for managing resources, including the recruiting process from interview to hire and works closely with the team on employee relations and performance management issues.
Provide for facility inspections and checklists, work order fulfillment, and surveys as appropriate. Develop benchmarking criteria for maintenance to track reoccurring repairs and monitor for cost saving opportunities.
Assists in space protocol enforcements and tracking space usage. Maintains facilities-related database and maintains current floor plans.
Conducts inspections of floors to ensure quality of maintenance.
Ensures that all requests for facilities-maintenance services are fulfilled in a timely and quality manner.
Assists with budgets and cost allocations to local business units. Assists with monitoring results.
A key member of the Crisis Response Team and maintenance of emergency preparedness, from initial crisis response to longer term business continuity planning.
Approves and/or requests payments to vendors in accordance within established guidelines.
Assists regional leaders with communicating, implementing and monitoring all firm administrative policies/procedures in location in a time sensitive manner and within operational guidelines.
Seeks and develops solutions to issues and evolving needs. Utilizes leading practices and knowledge resources and shares knowledge willingly and participates in related initiatives as appropriate.
Works closely with the National ESS leadership team on related issues to ensure a supportive team environment throughout entire ESS team.
May serve on national project teams related to facilities initiatives and service efforts.
Has a forward thinking approach in all aspects of the role and looks for opportunities for transformation of roles
To qualify for the role you must
Be dependable, creative individual who demonstrates business maturity, positive and enthusiastic attitude.
Have 10-15 years of continued growth and experience in workplace services
Solid experience in agile project management and process improvement
Have experience in managing workplace change and emerging trends in workplace solutions
Posses a vision for continued improvements and embracing change
Have experience in supervising others.
Have experience in handling confidential information and discretion.
Possess demonstrated ability to work within budgetary constraints.
Possess excellent verbal and written communication and customer service skills.
Have sound knowledge of office technology systems (Windows, Word, Excel, PowerPoint and Lotus Notes).
Be open flexible on schedule to support the business needs as needed.
Have an understanding of the importance of building a positive self-brand.
Minimal travel is required.
What working at EY offers
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Recognized as one of Canada's top employers, EY continually strives to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today.
EY is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.