The Sarjeant Company has been supplying construction materials and fuel to Simcoe County for over 135 years. Our steady growth in the Ready-Mix Concrete, Aggregates, Propane, Cardlock and Delivered Fuel businesses as well as Land Development is a result of our ongoing focus on innovative technology, outstanding customer service, progressive employment practices and community leadership. We value the commitment of our employees and provide a challenging and rewarding work environment. As we continue to grow and evolve, we are always mindful of our long term customer relationships, the corner stone of our success.
Job description
The function of the Credit and AR Representative is to evaluate credit applications, approve or decline credit, work with customers to resolve issues, make collection calls, issue 10-day demand letters, work with legal and credit manager when we need to exercise lien rights, etc. Rep will be responsible for full ownership of the accounts assigned in their portfolio.
We are looking for someone who is driven and eager to learn and grow, results oriented person that understands good customer service.
Duties and responsibilities
- Weekly aging reports - review and set a plan for the week, identify areas of concern that do not align with typical customer payment trends
- Own credit review process and maintenance of Customer Masterfile; ensure credit is extended to customers in accordance with company policies and exercise good judgment.
- Close working relationship with multiple departments
- Follow up on outstanding balances, short payments and over payments
- Responsible for all internal and external requests relating to accounts assigned to them
- Make collection calls and/or emails
- In-depth account reconciliations as required
- Review and releasing of customer orders on a timely basis
- Contact customers relating to cash application issues
- Contact customers for all NSF payments/credit card declines
- Ensure that credit card details are current and accurate
- Respond to all incoming customer requests on a timely basis and provide all necessary details/documentation requested
- Handle all incoming account changes efficiently by updating the system and informing other departments as required
- Run new customers credit reports and work with supervisor to determine credit limits and terms
- Opening and closing accounts
- Support all marketing initiatives and new product/service launches by providing front line support to customers
- Respond to all new customer questions regarding our PAP/billing processes
- Provide customer updates to Credit Supervisor as required
- Other duties as required
Qualifications and Skills
- Post secondary degree/diploma in accounting or equivalent experience
- Minimum 2 years legal or collections experience
- CCP designation an asset
- Excellent verbal and written communication skills
- Professional, team player that is driven and has good customer service skills
- Proficiency using MS Excel, Word, Outlook, Navision
- Strong attention to detail and accuracy, good problem-solving skills
- Positive and proactive attitude
- Ability to prioritize and multi-task
- Ability to work in a fast paced environment
Why Choose Sarjeants?
- Extended health care and benefits program
- Employee Assistance Program
- Life insurance
- RRSP matching
- Employee events and perks
This posting is for a current vacancy. Our hiring process does not involve the use of Artificial Intelligence (AI) to screen, assess, or select applicants.
The Sarjeant Co Ltd. is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment. Disability-related accommodations during the application process are available upon request.
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Work Location: In person
