Job Summary
We are seeking a talented, skilled Communications Specialist to join our Provincial Employee Communications team. The Employee Communications Specialist is responsible for planning, creating, and evaluating internal communications that inform, engage, and support employees across a complex health-care organization. This role translates complex clinical, technical, and organizational information into clear, accessible, and engaging content across multiple channels.
Highly organized and detail oriented, the Specialist plays a key role in managing communication workflows, tracking deliverables, and analyzing the effectiveness of employee communication tools to ensure messages reach and resonate with diverse staff audiences.
Key qualifications and attributes
- Strong writing, editing, and storytelling skills with the ability to communicate clearly and concisely.
- Demonstrated strength in organization, planning, and attention to detail.
- Experience tracking, analyzing, and reporting on the effectiveness of communication tools or digital platforms.
- Comfortable working with data, analytics, and performance metrics to inform communication decisions.
- Collaborative, adaptable, and able to work effectively with multidisciplinary health-care teams.
- Ability to work with sensitive information and maintain confidentiality.
Key responsibilities
Employee communications and content development
- Develop clear, accurate, and engaging employee-facing content in a variety of formats, including written, visual, and multimedia materials.
- Support internal campaigns, organizational initiatives, and leadership communications aligned with corporate priorities.
- Ensure content reflects organizational values, inclusive language, accessibility principles, and brand standards.
Coordination and collaboration
- Manage and contribute to employee communication channels such as intranet platforms, newsletters, digital signage, email, and internal campaigns.
- Work collaboratively with clinical, corporate, and operational partners to gather, verify, and organize content.
Measurement, analysis and reporting
- Track and analyze the effectiveness of employee communication tools using quantitative and qualitative metrics (e.g., engagement, reach, usage patterns).
- Prepare reports and insights that assess communication performance and identify opportunities for improvement.
- Use data and feedback to refine messaging approaches, channel use, and content formats to improve employee engagement and understanding.
Organization and project management
- Manage multiple projects simultaneously while meeting tight deadlines in a fast-paced health-care environment.
- Maintain organized records of communication projects, timelines, approvals, and deliverables.
Job Qualifications
Education
A degree in communications, public relations or related field. Other combinations of qualifications and experience may be considered.
Membership and/or affiliation with relevant professional associations may be an asset (e.g., International Association of Business Communicators (IABC), etc.)
Experience
Experience in the area of public relations, communications or another related field is required.
Experience working with various digital communications platforms is required.
Experience in employee or internal communications, ideally in a complex organization such as health care or public sector.
Experience working closely with subject-matter experts, leaders, and multidisciplinary teams to translate complex information into clear, staff friendly communications is preferred.
Experience writing and editing for multiple internal channels, such as intranets, employee newsletters, executive messages, speech writing, presentations, key message development is preferred.
Experience planning and delivering communications projects, often juggling multiple deadlines and priorities is preferred.
Experience measuring and reporting on communications effectiveness, such as:
- Newsletter open/read rates
- Intranet analytics
- Engagement metrics or survey feedback
Proven experience handling sensitive or confidential information with discretion and professionalism is an asset.
Competencies (Knowledge, Skills and Abilities)
Strong written, visual, and digital communication skills, with the ability to translate complex or technical information into clear, engaging, employee focused content across multiple formats and channels.
Knowledge of employee communications best practices, including inclusive language, accessibility standards, brand alignment, and effective channel selection.
Demonstrated ability to manage and coordinate content across multiple platforms, including intranet, newsletters, email, and internal campaigns, with strong attention to detail and version control.
Analytical and data informed communication skills, including experience using engagement metrics, analytics, and feedback to assess performance and improve content and channel effectiveness.
Strong organizational and project management skills, with the ability to plan, prioritize, and manage multiple concurrent projects under tight deadlines in a fast-paced environment.
Proven collaboration and relationship building abilities, enabling effective work with clinical, corporate, and operational partners.
Ability to exercise sound judgment and maintain confidentiality when working with sensitive or organizational information.
Other
A satisfactory record of work performance and attendance is required.
Ability to work outside of regular working hours and to travel to other sites as required.
