Salon Manager:
- Manage day-to-day operations and serve as the primary contact for all salon personnel.
- Manage all administrative tasks.
- Responsible for both internal and external salon communications and oversee Brand Ambassadors and Reception.
- Manage Payroll, and deliver business strategy that will ensure that salon operations are always profitable through continuous building/growth of the JouJou Brand.
- Manage employee schedules and performance.
- Coordinate JouJou Artist Group / Staff for bookings (video shoots, photoshoots, television segments, etc.
- Ensure salon policies and standards are maintained and report violations to the Creative Director.
- Manage client CRM emails in the Milano system.
- Provide service/price information to potential clients.
- Collect and track all client transactions.
- Schedule monthly meetings and classes (at least three classes per year).
- Manage staff notifications in email and WhatsApp Group.
- Provide reports to the Creative Director on employee and client performance and metrics.
- Provide conflict resolution and include Creative Director when necessary.
- Handle all hiring and supervision of salon personnel and ensure training and development are current.
- Assist with Marketing and Promotional Campaigns and Services.
- Promote salon, services and staff at all times and build clientele.
- Ensure salon goals and other projections are met.
- Track and stock inventory supply to keep the salon running smoothly and perform other duties as assigned by the Creative Director.
Requirements:
- The ideal Salon / Brand Manager will help to develop the right culture within the salon and create a team environment of service excellence and professionalism to enhance the client experience.
- Must have at least five years of customer service experience (preferably in the beauty industry) and at least two years managing projects and people within a business environment. Ability to work independently and within a fast-paced environment.
- Organized and have high attention to detail.
- Self-starter and able to prioritize multiple responsibilities with exceptional written and oral communication skills.
- Demonstrated knowledge of sales and inventory concepts/procedures and capacity to build a strong and productive team environment. Knowledge of Milano Systems Software a plus.
CompensationNegotiable based on experience.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Benefits:
- Company events
- Extended health care
- On-site parking
- Store discount
Flexible language requirement:
Experience:
- management: 3 years (required)
Language:
- fluent English (required)
Work Location: In person
