At Novus, we reimagine how people connect - and that starts with the relationships we build every day. As part of our Residential Sales team, our Account Managers create meaningful connections with residents, building managers, and concierges, helping customers discover the right Internet, TV, and Phone solutions for their needs while delivering an exceptional customer experience.
Who we are…
Novus is a rapidly growing company offering the best in residential and business Internet, TV, and home phone services. We are known for our cutting-edge fibre optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve, actively giving back through various initiatives throughout the year.
Why Join Novus?
· Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and SkyTrain stations.
· We offer a comprehensive benefits package after 3 months of full-time employment.
· We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.
· Our wellness program is designed to support your overall health and well-being.
· You'll have opportunities for professional development, access to cutting-edge technology, and be a part of a supportive, collaborative work culture as we embrace continuous improvement.
· It’s your birthday! Take the day off to celebrate.
· Love dogs? You’ll be in good company – there are many roaming the office.
· Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.
The Position
We’re looking for an Account Manager to join our Residential Sales team. In this role, you’ll be the face of Novus within the buildings and communities we serve—building strong relationships, generating new sales opportunities, supporting customer retention, and creating memorable customer experiences. As a key representative of the Novus brand, you’ll help drive residential customer growth by increasing building penetration, strengthening relationships within the communities we serve, and delivering an experience that reflects our values in every interaction.
Compensation: $38,000 base salary plus commission
If you’re a natural relationship builder, thrive in a fast-paced environment, and are motivated by uncapped earning potential, we’d love to hear from you!
Key Responsibilities
· Promote and sell Novus Internet, TV and Phone services to new and existing customers
· Respond to customer inquiries and sales leads through phone calls and emails in a timely and professional manner
· Support customer retention initiatives and identify upselling opportunities for existing customers
· Build and maintain strong relationships with residents, building managers, concierges, property managers, and strata representatives
· Organize and host in-building sales events, pre-launch events, and community engagement activities within your assigned territory
· Increase awareness of the Novus brand through relationship-building, referral programs, and local marketing initiatives
· Manage and grow penetration within assigned buildings and territories through strategic outreach and customer engagement
· Represent Novus at sponsored marketing and community events throughout the year
· Maintain accurate customer records, account information, and sales activity within internal systems
· Contribute ideas and innovative sales strategies to support continuous improvement and territory growth
· Collaborate with internal teams to ensure a seamless and positive customer experience
· Perform additional duties as assigned to support the team and department
Qualifications and Skills
· 1–2 years of experience in sales, retail, customer service, or a call centre environment
· Strong communication (written and verbal), relationship-building, and customer service skills
· Ability to work independently while contributing positively to a collaborative team environment
· Strong organizational skills and attention to detail
· Comfortable working in a fast-paced, goal-oriented environment
· Valid BC Driver’s License required
· Proficiency with Microsoft Office applications
· Experience with Salesforce or CRM platforms is considered an asset
· Product knowledge or telecommunications industry experience is considered an asset
· Availability to work evenings and weekends as required
You are…
A Relationship Builder
You thrive on creating authentic connections and enjoy engaging with residents, building managers, concierges, strata representatives, and customers. You understand that strong relationships are the foundation of exceptional customer experiences and long-term growth.
A Confident Communicator
You communicate clearly, professionally, and effectively across a variety of channels, whether in person, over the phone, or through email. You are an active listener who understands customer needs and can confidently present solutions.
A Brand Ambassador
You recognize that you are often the first impression of Novus within the communities we serve. You represent our values through every interaction by showing up with professionalism, integrity, positivity, and a genuine commitment to customer experience.
Customer-Focused and Solutions-Oriented
You genuinely enjoy helping people and take pride in matching customers with the right services to meet their unique needs. You approach challenges with a solutions-focused mindset and remain calm under pressure.
Oranized, Collaborative, and Adaptable
You can manage multiple priorities, work independently and as part of a team, and thrive in a fast-paced environment while maintaining strong attention to detail and a positive attitude. You enjoy sharing ideas, collaborating with your team, and contributing to continuous improvement.
Self-Motivated and Goal-Driven
You are energized by achieving goals, motivated by performance-based rewards, and excited by the opportunity to grow sales, customer engagement, and building penetration within your territory.
At Novus, we are dedicated to fostering a warm, inclusive environment where everyone feels they belong. We embrace diversity and inclusion and are committed to ensuring all employees feel valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers so that everyone, regardless of background, identity, or ability, has the opportunity to thrive. Join us in fostering a culture where everyone feels at home!
We welcome applications from all qualified individuals and will provide accommodations throughout the recruitment process. If you require accommodation at any stage of the hiring process, please contact us and we will work with you to support your needs.
Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home
Education:
- Secondary School (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Vancouver, BC V5T 1C8
