Collection Officers Position Available
Common Collection Agency is looking for responsible, reliable, key performing collection officers from junior (1-3 years) to senior collection agents
Our culture, fairness & performance is the main reason our attrition rate is very minimal. We are looking for collection officers who are ready to deliver performance while furthering their career.
We are looking to grow our offices & believe promotion from within is how we want to grow our company.
- Responsible for the collection of accounts by outbound/inbound calls.
- Communicate with customers in a compliant manner following provincial legislation laws & client guidelines.
- Provide timely and effective resolutions to collection issues
- Be able to apply skip tracing techniques and work on a databases
- Analyze and evaluate reports & execute KPI through 1 on 1 coaching.
- Follow guidelines to determine & negotiate suitable repayment plans
- Understanding of giving consumers Provide excellent service and ensure exceptional execution results in the collection of financial loans
- Determine & execute risk management policy for our collection customers with possible referral to mitigate risk accounts for further action
- Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
- Submit reports for review by collection management on a timely manner.
- Possible complete other collection responsibilities that may come up.
- Excellent oral and written communication skills for consistent collection calls
- Basic math skills with the ability to perform basic calculations quickly
- Strong organizational and time management skills
- Basic understanding of Microsoft Excel and Outlook
- Adapt in a fast-paced environment & willingness to learn
- Desire to learn and further your career & be a team player.
- Evening coverage until 9pm a requirement on a mandatory late night.
- Bilingual an asset (English, French) but not required
What We Offer:
- Competitive Salary, Consistent Commission Structure and Paid Training
( Based on Experience in collections & proven track record & strong references )
- Free Parking and Easy Access To Public Transportation
- Casual Dress Code & Positive Environment
- Company BBQ, Christmas Lunch, Monthly Lunch outing to key monthly performers.
- Fair play in strategy in how we do business to our employees.
- Paid Holiday Pay On Ever Pay (You manage / invest your own Vacation Money.)
- 1 on 1 coaching & development.
- Individual Non-Shared Work Station.
- Scent Free Environment
Contactless Interviews Available
Job Type: Full-time
- Casual dress
- Company events
- On-site parking
- Collection Agency: 1 year (Required)
- Temporarily due to COVID-19