Automotive Receptionist / Service Assistant
All About Tire & Wheel Ltd. – Bradford, ON
All About Tire & Wheel is one of Bradford’s largest independent tire and automotive service shops, with thousands of new and used tires and wheels in stock.
We provide tire and wheel sales and service, wheel alignments, brakes, suspension, maintenance, diagnostics, and general automotive repairs for all makes and models.
We are looking for an Automotive Receptionist / Service Assistant to join our team as we prepare for the busy fall and winter tire season.
This is a fast-paced front-desk position combining customer service, phone and online communication, appointment scheduling, sales support, invoicing, and administrative work. We are looking for someone who is organized, comfortable with computers, communicates professionally, and can handle multiple tasks efficiently.
Responsibilities
- Answer a high volume of incoming phone calls and assist customers professionally and efficiently
- Monitor and respond to customer inquiries across multiple communication channels, including phone, text messages, email, Facebook, and online leads
- Greet customers and assist them at the front counter
- Provide customers with tire availability, pricing, estimates, and appointment options
- Help convert incoming calls, messages, and online inquiries into appointments and sales
- Follow up with customers regarding quotes, tire availability, appointments, and other inquiries
- Book, reschedule, and manage customer appointments using our shop management system
- Create and update customer and vehicle profiles
- Prepare estimates, work orders, sales orders, and invoices
- Accurately enter tire, wheel, automotive service, pricing, and invoice information
- Search tire inventory by size, brand, model, condition, and availability
- Assist customers with selecting suitable tire options based on their vehicle, requirements, availability, and budget
- Prepare tire, wheel, and automotive service quotes
- Record customer requests, vehicle information, tire sizes, service requirements, conversations, and notes accurately
- Process and record customer payments
- Keep appointments, work orders, invoices, and customer information organized and up to date
- Communicate with technicians and other staff regarding appointments, vehicle status, tires, parts, and customer requests
- Contact customers regarding appointment confirmations, vehicle status, completed work, tire orders, and other updates
- Maintain professional, helpful, and sales-focused communication across all customer communication channels
- Help maintain an organized workflow during busy periods
- Perform other administrative and customer-service duties as required
What We're Looking For
- Strong customer-service and communication skills
- Comfortable handling a high volume of phone calls and customer inquiries
- Strong computer skills and ability to learn new software quickly
- Accurate and efficient data-entry skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail
- Professional, friendly, and sales-oriented attitude
- Ability to communicate confidently with customers by phone, text, email, online messaging, and in person
- Ability to stay organized while handling frequent interruptions and multiple customers
- Reliable and punctual
- Fluent spoken and written English
- Previous sales experience is an asset
Automotive Experience
Previous experience in an automotive repair shop, tire shop, dealership, parts department, service-advisor role, or automotive reception position is an asset, but not required.
Knowledge of tire sizes, tire brands, wheels, vehicle fitment, and basic automotive services is a strong advantage.
Training will be provided on our shop management system and internal procedures.
About the Position
You do not need to be a mechanic, but you should be comfortable working in a busy automotive environment and willing to learn how our shop operates.
Fall and winter are our busiest seasons. During peak periods, the front desk can become extremely busy, with phone calls, text messages, online inquiries, appointments, walk-in customers, estimates, work orders, and invoices all requiring attention at the same time.
The right person for this position should be able to prioritize, stay organized, communicate clearly, and work efficiently under pressure while maintaining a professional and helpful attitude with customers.
Accuracy is also extremely important. Customer information, vehicle details, tire sizes, pricing, appointments, work orders, and invoices must be entered correctly so that the rest of the shop can operate efficiently.
This position is a good opportunity for someone who enjoys customer service, is comfortable with technology, and wants to develop experience in the automotive industry.
Position: Automotive Receptionist / Service Assistant
Location: Bradford, Ontario
Industry: Automotive / Tire & Wheel
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Flexible language requirement:
Experience:
- automotive customer service: 1 year (preferred)
Language:
- English (required)
- Ukrainian/Russian (preferred)
Work Location: In person
