Morneau Shepell
Canada, KY
Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of almost 5,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Employee Support Solutions
Remote, anywhere in Canada
Permanent, Full Time (5 days/week)
Employee Support Solutions

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people. Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.


The Tele-Counsellor in the Care Access Centre provides assessments, counselling, crisis intervention and case management services to clients over the telephone.

Work schedule

Must be available to work days, evenings, weekends as required. Counsellors are currently required to work two evening/week or a weekend shift.

Advantages to joining our team

A permanent position with a competitive benefits package.
A robust training program that prepares you for your role.
Growth opportunities in a company that promotes from within.
You will work in an environment that values employee engagement, innovation and client service excellence.
Comfortable work from home.

Counselling Responsibilities (80%)

Provide assessments and short-term counselling services using a brief solution focused model.
Where required, ensure correct number of first appointments offered available as per targets
Consult with other counsellors and supervisors as appropriate.
Refer clients to appropriate internal and external resources as required.
Establish and maintains case files and other pertinent client documents.
Be an active member of a clinical team, participating in committees and mentoring as appropriate.
Attend continuous learning sessions, training and case consultations on a regular basis.
Provide clinical support services in the CAC in times of need or appointment cancellations and no shows
Meet sessional, containment, and other targets as defined by the Clinical Manager CAC
Meet all requirements as set out in company Clinical Manual
Provide telephone consultations related to crisis or assessed urgent situations when required. Assess client needs and, record client information.
Counselling is provided within a 50 minute session and documentation takes place during the balance of the counselling hour (as per policy which may be changed from time to time).
Provide clear concise information to clients regarding the EAP Service.
Team and Administrative Responsibilities (20%)

Use of computer systems, when required, for booking client appointments, retrieving relevant organizational information and communicating with internal customers.
Participate in ongoing supervision with the Clinical Manager.
Participate in regular team meetings including professional development opportunities both internal and externally as appropriate.
Complete detailed case notes for all clients.
Submission of files as per clinical policy.
Must keep unto date of relevant regulatory and legislative developments
Commitment to Professional Development
Act as an ambassador for the service internally and externally
Other duties as assigned.
Succeeding as a Telecounsellor will require the following core qualifications and skills

Master’s degree from an accredited university program in Social Work, Clinical Psychology, Counselling/Education or related field.
Registration/membership with relevant College or Association (College registration is mandatory in Ontario and Québec).

At least 3 years (or the equivalent of 2500 clinical hours) post Masters clinical/consulting experience with a broad range of issues, utilizing a brief solution-focused clinical approach.
Previous Assessment, Crisis Intervention, and Short term Counselling experience.
EAP and prior telephone counselling experience are assets.

Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
Ability to work flexible hours in a fast-paced environment.
Computer literacy (MS Word, Excel, Internet Explorer).
Preference will be given to candidates with training/experience in brief solution focused counselling and substance abuse treatment through volunteer, academic or work experience.
Excellent case management skills and familiarity with community resources.
Strict adherence to the ethical principles governing confidentiality/privacy legislation.
Bilingualism in French and/or Spanish is an asset.
Job Grade: MS4

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.