Customer Service Representative
Tristar Coatings is a fast growing, high quality specialty coatings manufacturer located in North Brampton. Operating since 1971, our company is focused on providing the highest quality customer experience. Our employees are provided the same concern, respect and caring attitude within the organization that they are expected to share externally with every customer.
We are looking to add a CSR who embodies this spirit to our growing team.
Responsibilities of Position
- Receive and process customer orders
- Manage a large number of phone calls
- Help build sustainable relationships with each client through trust and a thorough understanding of their needs
- Resolve customer complaints proactively
- Assist in production scheduling
- Provide assistance to our sales team as required
- Proactive contact with customers
- Other administrative duties as assigned
Qualification
- 3 – 5 years in a fast paced manufacturing environment
- Understanding of the manufacturing industry – Coatings experience is a plus
- Strong interpersonal skills
- Proven customer support experience
- Prioritizes and multi-tasks with ease
- Excellent communication skills
- The ability to meet deadlines
- The ability to deal will different personalities with ease
- Works well under pressure
- Detail oriented
- Proficiency in Microsoft office suite – able to learn new software with ease
- The ability to read, write and speak English
Desired Education
Our company offers competitive salaries and an extensive benefits package to all our employees. If you believe that this position is right for you, you are encouraged to apply.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: $40,000.00-$42,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
